Emergency and Event Management Coordinator

Queen's University; Kingston; On-site; CAD 65,000 - 80,000; Full time

Job summary

An established industry player is seeking an Emergency and Event Management Coordinator to enhance safety and security on campus. This role involves coordinating emergency management strategies, engaging with the university community, and ensuring compliance with security protocols. The ideal candidate will have a strong background in security supervision, emergency preparedness, and community engagement, making a significant impact on campus safety. Join a collaborative team dedicated to creating a welcoming environment while managing diverse security challenges. If you're passionate about safety and community service, this opportunity is perfect for you.

Qualifications

• 5 years of experience in a security supervisor role, preferably in a university.
• Current Private Security Guard Licence with the Ontario Ministry of the Solicitor General.

Responsibilities

• Coordinate all aspects of Emergency Response Management and Communications.
• Engage with community members to ensure safety and compliance.
• Supervise major university events and respond to emergencies.

Skills

Emergency Management Coordination

Risk Assessment

Community Engagement

Security Procedures Knowledge

Training Development

Crisis Management

Education

Post-secondary education in security or law enforcement

Tools

Two-way radio systems

Fire alarm systems

Intrusion detection systems

Job description

Emergency and Event Management Coordinator

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Emergency and Event Management Coordinator

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Base pay range

CA$65,044.00/yr - CA$79,313.00/yr

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Job Summary

The mandate of Campus Security and Emergency Services (CSES) is to promote a safe and welcoming environment that recognizes and is respectful of the diverse nature of the Queen's University Community.

Reporting to the Managers, CSES, the Emergency & Event Management Coordinator is responsible for the safety and security of university faculty, staff, students and visitors and to protect university property. The Emergency & Event Management Coordinator coordinates all aspects of Emergency Management, assists with planning for major events, supports daily operations, implements the policies and procedures of the university’s security program and maintains compliance with all applicable regulations and laws to ensure the safety of the campus.

The Emergency & Event Management Coordinator when not actively engaged in Emergency Management Coordination duties will support the daily operations of CSES as determined by the Director of CSES.

Committed to equity, diversity and inclusion, and in a collaborative team environment, the Emergency & Event Management Coordinator interacts with students, faculty, staff, visitors, and community partners providing holistic security for the university. This is accomplished by being involved with internal and external Committees and positively engaging the campus community by attending events and performing foot patrols. Furthermore, the Emergency & Event Management Coordinator will provide risk and safety recommendations which may include Crime Prevention through Environmental Design (CPTED) evaluations or other risk assessments to students, faculty, staff, and visitors to the university during daily routines and investigations.

This is a uniform position, which while primarily Monday to Friday, the successful candidate will need to work evenings, overnight weekends, and holidays, subject to the operational needs of the unit.

KEY RESPONSIBILITIES:

• Perform work in accordance with the provisions of the Private Security and Investigative Services Act and regulations.
• Co-ordinate all aspects of CSES Emergency Response including ensuring that all aspects of Emergency Response Management and Emergency Communications are consistently communicated and tested.
• Engage with Athletics and Hospitality representatives to ensure adequate security presence and consistent application of standards.
• Pro-actively monitor for events both sanctioned an unsanctioned to maximize safety of Queens community members and minimize disruptions to daily operations.
• Act as an ambassador of CSES to foster and build relationships across Campus and in our community.
• Regularly review and update policies and procedures as assigned.
• Manage contract security on campus for special events.
• Ensure effective support and oversight of operations in the absence of the Director and/or Managers.
• Ability to manage and effectively engage with the community we serve though our various social media platforms.
• Augment staffing when needed due to sickness, annual leave or for special events.

ADDITIONAL DUITIES:

• Provide orientation and on-the-job training to Practitioners, Patrollers and (ERC) operators. Provides coaching and feedback on work quality issues, providing related day-to-day supervision. Escalates unresolved performance and/or disciplinary matters to management.
• Provide input on work performance of Practitioners and Patrollers to management staff. Assist with establishing performance standards, reviewing and evaluating performance, and conducting formal performance reviews.
• Assist the Managers in the hiring of Practitioners and Patrollers by participating in screening and interviewing job candidates, and providing input into staff selection to the Director, CSES (Director).
• Assist the Managers with maintaining adequate staffing levels for all shifts while ensuring the security needs of the university are met, including special events.
• Act as the university’s representative in a supervisory capacity for all on duty staff and contract security members performing routine assignments or assigned to special events on campus.
• Provide guidance to the Practitioners, Patrollers and contract security; attends incidents when required to ensure a professional security response to incidents. Communicates with CSES staff through the use of the radio system or in person.
• Assist the Manager, Security Operations in the development and execution of operational plans. Supervises major university events, including but not limited to Orientation Week, Homecoming, Christmas Shutdown, St. Patrick’s Day, and expected or unplanned demonstrations.
• In emergencies, coordinate all available resources including contract security to ensure the safety of students, faculty, staff, and visitors to the university until relieved by a higher authority/official as identified by the University’s Emergency Management Plan (ie. an Incident Commander).
• Foster a culture of campus community engagement through positive interaction with the university community by engaging and supervising Practitioners and Patrollers attendance at community events and conducting community patrols.
• Maintain investigative excellence by conducting thorough investigations and ensuring Practitioners and Patrollers accurately document within their reports all relevant facts required. This is accomplished by collecting statements and evidence, which may be referred to the police, providing on-site assistance to victims, and referring them to the appropriate agency for post-trauma care.
• Understanding the importance of human rights, where appropriate, make referrals to the University’s Human Rights Office.
• As required, respond, or supervise the Practitioners and Patrollers responding to incidents on campus including alarms (fire, intrusion, environmental, mechanical etc.), criminal incidents (violence, assault, sexual assault, trespass, theft, etc.), emergencies and mental health crises and provide assistance to responding agencies (fire, police, ambulance) to resolve, mitigate or diffuse a situation.
• As required investigate incidents to conclusion and update through the CSES records management system.
• Conduct or coordinate with the Practitioners and Patrollers personal safety escorts for members of the university community on campus and authorizes entry and access to university buildings, offices, labs etc. when circumstances are warranted.
• Act as the university’s representative attending provincial, federal, municipal court, or the university’s tribunals, and providing evidence regarding the legal prosecution of incidents that occurred on university property.
• Conduct ongoing risk and safety audits in response to complaints and provide input to new building designs on campus, including CPTED reviews as and when needed.
• Participate in speaking engagements to groups at the university.
• Perform the duties of the ERC operator when required.
• Undertakes other duties in support of the department as required by the Director or Managers.

REQUIRED QUALIFICATIONS

• Post-secondary education in security and/or law enforcement or equivalent combined with 5 years of related experience in a security supervisor role, preferably in a university or institutional environment.
• Current Private Security & Investigative Services Branch Security Guard Licence with the Ontario Ministry of the Solicitor General, and in good standing.
• Must be familiar with and able to enforce the provisions of the Criminal Code of Canada, the Trespass to Property Act, the Youth Criminal Justice Act, the Liquor Licence Act and the Queen’s University Student Code of Conduct.
• Understanding of non-discriminating practices and issues of equity and diversity, such as accessibility, faith requirements, gender identity, and cultural differences.
• Knowledge and experience collecting information, evidence, and concisely documenting the facts in reports understanding the information may be required of judicial hearings in provincial, federal, municipal, and university tribunals.
• Knowledge of the university campus, organizational structure and procedures would be considered an asset.
• Demonstrated experience in developing and providing training to adults would be considered an asset.
• Knowledge and experience with two-way radio systems, fire alarm procedures and intrusion detection systems would be considered an asset.
• Training in emergency management/preparedness, Critical Incident Stress Management and Mental Health training would be considered an asset.
• Possess a valid Class G Ontario Driver’s Licence, in good standing
• Certified in First Aid and CPR.
• Satisfactory Criminal Record Check and Vulnerable Sector Check.
• Consideration may be given to an equivalent combination of education and experience.

Review full job description, duties, and skills online.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Legal, Management, and Other

• Industries

  Higher Education

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Emergency and Event Management Coordinator

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