Email Support Representative

AMAZON; Electoral Area A; Remote; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a detail-oriented Email Support Representative to enhance customer experiences through effective email communication. In this remote role, you will be responsible for managing customer inquiries, resolving issues, and ensuring timely responses. Your strong written communication skills and attention to detail will be essential in providing exceptional service. Join a dynamic team dedicated to customer satisfaction and make a meaningful impact from the comfort of your home. If you thrive in a fast-paced environment and enjoy helping others, this opportunity is perfect for you.

Qualifications

• Detail-oriented with strong written communication skills.
• Experience in customer service is a plus.

Responsibilities

• Respond to customer emails in a clear and friendly manner.
• Troubleshoot issues and provide effective solutions.

Skills

Excellent written communication skills

Problem-solving skills

Attention to detail

Ability to manage multiple email threads

Tools

CRM tools

Email platforms

Job description

Job Title: Email Support Representative

Job Type: Remote | Full-Time or Part-Time

Job Description:
We are looking for a detail-oriented and responsive Email Support Representative to join our customer service team. In this role, you’ll assist customers by handling inquiries, resolving issues, and providing accurate information—entirely through email communication. Your goal is to ensure a smooth, helpful, and timely customer experience.

Key Responsibilities:

1. Respond to customer emails in a clear, professional, and friendly manner
2. Troubleshoot issues and provide effective solutions
3. Escalate complex problems to the appropriate departments
4. Maintain accurate records of all customer interactions
5. Stay up-to-date on products, services, and internal processes

Requirements:

1. Excellent written communication skills
2. Ability to manage multiple email threads and prioritize tasks
3. Strong attention to detail and problem-solving skills
4. Previous customer service experience is a plus
5. Comfortable using email platforms and CRM tools
6. Reliable internet connection for remote work