Email Support Rep

Jobs for Humanity; Canada; Hybrid; CAD 35,000 - 50,000; Full time

Benefits offered by this job

Health & dental insurance

Paid vacation

Flexible work

Retirement plan

Professional development

Certifications paid

Modern IT equipment

Performance bonus

Family support

Career growth

Job summary

Adastra Corp. is seeking an Email Support Representative to respond to customer inquiries via email, provide accurate product information, and resolve issues with clear, polite communication.

The role emphasizes confidentiality and professionalism while handling customer concerns and maintaining records. Responsibilities include following up on unresolved issues, forwarding complex cases, and ensuring a positive customer experience with timely, accurate responses.

Qualifications

• Excellent written English and communication skills.
• Proficient with basic computer use and email management.
• Strong attention to detail and accuracy.
• Patient with good problem-solving abilities.
• Able to work independently and meet deadlines.

Responsibilities

• Respond to customer inquiries through email.
• Provide accurate information about the company's products and services.
• Help customers resolve issues and answer their questions.
• Handle customer complaints professionally.
• Follow up on unresolved concerns when necessary.
• Maintain records of customer emails and responses.
• Forward complex issues to the appropriate department.
• Protect customer information and maintain confidentiality.

Skills

Written English

Communication

Computer basics

Email management

Attention to detail

Problem-solving

Job description

Adastra Corp. is a global IT consulting company specializing in data analytics, AI, and cloud solutions. The company helps businesses improve efficiency and make data-driven decisions. Its services include data engineering, business intelligence, and digital transformation. Employees work with clients to develop and implement technology solutions. Key skills include problem-solving, communication, data analysis, and technical expertise. Adastra offers career opportunities in data analytics, software development, cloud computing, and consulting.

As an Email Support Representative at Adastra Corporation, my role is to assist customers by responding to their inquiries through email. provide accurate information, resolve customer concerns, and ensure a positive customer experience through clear, polite, and professional communication.

Key Responsibilities:

• Respond to customer inquiries through email.
• Provide accurate information about the company's products and services.
• Help customers resolve issues and answer their questions.
• Handle customer complaints professionally.
• Follow up on unresolved concerns when necessary.
• Maintain records of customer emails and responses.
• Forward complex issues to the appropriate department.
• Protect customer information and maintain confidentiality.

Skills Required:

• Good written English and communication skills.
• Basic computer and email management skills.
• Attention to detail and accuracy.
• Patience and problem-solving abilities.
• Good time management and organizational skills.
• Ability to work independently and meet deadlines.

Adastra Corp. offers attractive perks and benefits, including competitive salaries, comprehensive health and dental insurance, generous paid vacation, flexible work arrangements, retirement savings plans, professional development opportunities, paid certifications, modern IT equipment, performance bonuses, family support benefits, and excellent career advancement opportunities, promoting both financial security and a healthy work-life balance.