Email Marketing Supervisor (Contract)

Staples Canada; Richmond Hill; On-site; CAD 75,000 - 95,000; Full time

Benefits offered by this job

Associate discount

Health and dental benefits

RRSP/DPSP

Performance bonuses

Learning & Development programs

Job summary

Staples Canada is seeking a Supervisor of Email Marketing to lead a small team in executing and optimizing email campaigns that drive brand awareness, traffic, and retention. The role focuses on customer journeys, automated flows, and data-informed decision making.

You will collaborate with Marketing leadership, analytics, e-commerce, and external partners to improve lifecycle programs and program performance. Hybrid work is offered in a dynamic retail environment.

Qualifications

• University degree in business or related discipline.
• Minimum 5 years of progressively responsible digital/email marketing experience.
• Knowledge of MS Office with focus on Excel, Word, Outlook and PowerPoint.
• Flexibility and ability to work in a fast-paced environment.
• Strong project management skills and the ability to influence cross-functionally.
• Direct experience with email marketing platforms (e.g., Klaviyo).

Responsibilities

• Lead, coach and develop two direct reports responsible for email campaign execution and lifecycle marketing support.
• Support the email marketing vision and annual campaign plan in partnership with Marketing Management.
• Lead the development, execution and optimization of customer journeys and automated email flows.
• Oversee primary weekly email campaign execution and rapid-deployment campaigns with cross-functional teams.
• Develop and manage testing, measurement and post-analysis processes with analytics.
• Partner with vendors, IT, marketing and e-commerce teams to improve platform capabilities and adoption of best practices.

Skills

Email marketing

Project management

Cross-functional collaboration

Klaviyo

Data analysis

Education

University degree in business or related discipline

Tools

Klaviyo

Job description

Overview

As part of the Marketing team, the Supervisor, Email Marketing supports Staples retail and online growth initiatives by managing email programs that drive brand awareness, traffic, sales, customer acquisition, engagement, and retention. The role oversees email campaign execution, customer journey development, and automated flow strategy, ensuring programs are customer-centric, data-informed, and aligned to business priorities. The Email Marketing Supervisor is the central point of contact and subject‑matter expert for email marketing across stores and online channels, acting as a key contact for the email service provider. The position works closely with marketing leadership, cross‑functional partners, analysts, e‑commerce specialists, and external vendors to deliver effective campaigns, optimize lifecycle touchpoints, and improve overall email performance.

Responsibilities

• Lead, coach and develop two direct reports responsible for email campaign execution and lifecycle marketing support, including setting expectations, supporting growth plans, training on email best practices, and appraising job results.
• Support the email marketing vision and annual campaign plan in partnership with Marketing Management, ensuring promotional campaigns, lifecycle opportunities, automated flows and customer journey priorities align to business goals.
• Lead the development, execution and optimization of customer journeys and automated email flows, including welcome, onboarding, engagement, replenishment, win‑back, post‑purchase and other lifecycle programs that support customer needs and business objectives.
• Oversee primary weekly email campaign execution and rapid‑deployment campaigns, partnering cross‑functionally with analytics, e‑commerce, merchandising, marketing and other business units to support segmentation, personalization, campaign priorities and email file growth.
• Develop and manage testing, measurement and post‑analysis processes in collaboration with analytics, including campaign, flow, offer, creative, personalization and frequency tests; monitor key performance metrics and share actionable insights with marketing leadership.
• Partner with vendors, IT, marketing and e‑commerce teams to improve platform capabilities, process efficiency, program performance and adoption of new technologies and industry best practices.

Qualifications

• University degree in business or related discipline.
• Minimum 5 years of progressively responsible digital/email marketing experience.
• Knowledge of MS Office with focus on Excel, Word, Outlook and PowerPoint.
• Flexibility and ability to work in a fast‑paced environment.
• Strong project management skills and the ability to influence cross‑functionally.
• Direct experience with email marketing platforms (e.g., Klaviyo).

Benefits

• Associate discount
• Base salary plus commission
• Health and dental benefits
• RRSP/DPSP
• Performance bonuses
• Learning & Development programs
• And more.

Working Conditions

Office Environment / Hybrid.

About Us

We value transparency in our hiring processes. Artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

About the Team

At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together.

Inclusion

Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.