Electrical Site Servicing Representative

ENMAX; Calgary; Hybrid; CAD 81,000 - 102,000; Full time

Job summary

A leading energy provider in Alberta seeks an Electrical Site Servicing Representative to engage with customers for electrical service requests. This role bridges customers with internal teams, facilitating project initiation and providing clarity on processes and timelines. Candidates must possess a Diploma in Electrical Engineering Technology and have substantial experience in the utility sector. The position offers competitive compensation and flexible work arrangements, including hybrid work options.

Benefits

Comprehensive flexible benefits program

Onsite fitness facility

Onsite childcare center

Free parking

Qualifications

• 3+ years of electric utility experience.
• 3+ years in a customer-facing role.
• Thorough understanding of electrical distribution systems.

Responsibilities

• Act as the first point of contact for customers requesting services.
• Gather information to initiate designs or requests.
• Maintain accurate records throughout the project lifecycle.

Skills

Excellent communication

Problem-solving

Time management

Customer service

Education

Diploma in Electrical Engineering Technology

Tools

Maximo

Microsoft Suite

SharePoint

Job description

Current ENMAX employees are encouraged to apply through their internal Workday access.

Posted: J une 12 , 202 5 Closing Date: June 22 , 202 5 Position Type: Limited Term (1 Year) Union: CUPE

ENMAX Values – Safety, Integrity, Accountability, Service, Teamwork, Agility, Innovation

PEOPLE. That's the power behind ENMAX Corporation. As one of Alberta's leading energy and utility providers, our employees are the strength and knowledge that continue to drive our success. At the ENMAX group of companies, we look for energy solutions for today, while knowing we have the power to provide for a better tomorrow.

The Electrical Site Servicing Representative is a key interface between ENMAX customers and various business units at ENMAX. Customers engage with this position to initiate a distribution or network project with ENMAX and have queries regarding other processes and technical details. All initial customer interaction is managed by this position which requires the individual to respond to distribution and network related customer inquiries, gather information for designers/stakeholders, and clearly communicate processes/procedure with internal and external stakeholders.

Major Responsibilities:

• Act as first point of contact with all commercial/residential customers requesting electrical service, electrical upgrades, and infrastructure changes within ENMAX’s service territory.

• Provide customers with an interface with ENMAX and help them navigate business processes to achieve their desired outcome or answer their query .

• Make determination if the request requires the initiation of a new design project, and which associated business line should execute that project.

• Assist customers with gathering necessary information to initiate a project or request with ENMAX and effectively communicate processes, procedures, and timelines.

• Maintain accurate records which can be referred to throughout the project lifecycle.

• Create, implement, and maintain the team’s project filing system to ensure integrity of project documentation and compliance with corporate standards

• Initiate work requests, and prepare information packages for transfer to detailed design group or other stakeholders within ENMAX

• Work with the Field Services Team to arrange for site checks, field visits, and any other on site requirements that may be needed during the information gathering of a project/query

• Acquire specific project information to effectively initiate the design of a project or submission of a query to a stakeholder within ENMAX. This information includes load requirements, building and site information, customer construction schedule, etc.

• Maintain up-to-date knowledge of ENMAX “Distribution Tariff Terms and Conditions”, “Requirements for Wires Access ”, “Requirements for Site Servicing ”, and technical guidelines/standards and effectively apply these criteria across all customer inquiries/projects.

• Interface with other ENMAX departments to effectively redirect various customer inquiries and ensure follow through on a customer’s request.

Education Required:

• Diploma in Electrical Engineering Technology

Qualifications & Experience:

• 3+ years of electric utility experience. An equivalent combination of education and industry related experience may be considered

• 3+ years of experience in a customer facing role where the key responsibility was to communicate business processes, timelines, and procedures to various customers on a regular basis

• A thorough understanding of electrical distribution systems (overhead and underground) and customer low voltage distribution equipment

• Knowledge of Canadian Electrical Codes, Alberta Electrical Utility Codes, and utility regulations/standards

• Proficiency with Maximo, the Microsoft Suite, and SharePoint would be an asset

Competencies:

• Excellent communication (written and verbal) and listening skills

• A positive attitude, strong work ethic, and a customer service approach would be ideal.

• Ability to problem solve, manage difficult situations and be pro-active

• The ability to deal with difficult matters related to customer requests and interpersonal conflict

• Effective time management/information management skills

• Ability to multitask in a fast-paced environment

Did we mention the ENMAX Advantage?

We offer competitive compensation including a comprehensive flexible benefits program, non-downtown location that includes great building amenities such as free onsite fitness facility with programming geared to employees needs, onsite child care centre (upon availability, offered from our ENMAX Place location 141 – 50 Ave. SE), free parking and much more. If you share our values and would like to make a difference with your career, join the team and see where the ENMAX possibilities can take you.

Salary : Technologist Level D (Current CUPE 202 5 rates)

$81,593.69 - $86,692.06 - $91,790.43 - $96,888.79 - $101,987.16

Did we mention the ENMAX Advantage?
We offer competitive compensation including a comprehensive flexible benefits program, non-downtown location that includes great building amenities such as free onsite fitness facility, onsite massage, onsite child care centre (upon availability, offered from our ENMAX Place location 141 – 50 Ave. SE), free parking and much more. If you share our values and would like to make a difference with your career, join the team and see where the ENMAX possibilities can take you.

Location:
This role will be part of our hybrid (home and office) work force with office workspace located at ENMAX Place (141 - 50th Avenue SE, Calgary, AB). You will work from home on Mondays and Fridays and in the office on Tuesday, Wednesday, and Thursday.

Note:

• We have changed the way we connect with our candidates. Initial interviews may be done virtually as well as parts of our on- boarding and job training may be completed remotely.

• If we can provide an accommodation or adjustment to make the process more accessible for you, please let us know.

• ENMAX welcomes all qualified applicants to apply and is committed to a safe and respectful workplace. It is our aim to have a workplace which is inclusive and values safety, diversity, personal integrity, respect for individual differences, and encourages ownership and accountability for our actions.

• There will be an assessment as part of the recruitment process

• Every ENMAX employee is responsible to take reasonable care to protect the health and safety of themselves, of all other workers, and of the public. Each employee must become familiar with safety procedures and rules applicable to their job and are required to follow them while working at ENMAX.

• Must be legal to work in Canada and requires the successful completion of a criminal background check.

• Two pieces of valid Government issued ID will be required .

• Two professional references will be requested .

• Education requirements for this position will be verified by a third party.

In the spirit of reconciliation, we respectfully acknowledge that we live and work on the traditional lands of Indigenous Peoples. ENMAX headquarters is in Calgary, Alberta, the traditional territory of the Blackfoot Confederacy, comprised of the Siksika , Kainai, Piikani, and Amskapi Piikuni Nations; the Tsuut’ina Nation; and the îyârhe Nakoda Nations of Chiniki , Bearspaw , and Goodstoney , and home to the Métis Nation of Alberta, as well as many diverse Indigenous people who have made the city their home. We are committed to strengthening relationships with Indigenous Nations and peoples in all communities where we operate , through respect and collaboration.

Please visit our careers page to learn more about other opportunities at ENMAX Corporation.

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