Elder Care Provider

elder care com; Coquitlam; Vor Ort; CAD 42.000 - 52.000; Vollzeit

Benefits dieser Stelle

Health, dental and vision coverage (80

Paid time off

Zusammenfassung

SGS Canada is seeking a dedicated Customer Care Specialist in Burnaby to be the primary contact for our clients, delivering professional support and ensuring their needs are met with efficiency, empathy, and precision in all interactions.

You will handle inquiries via phone, email, and chat, process claims, guide customers through our portal, and collaborate with internal teams to resolve complex issues while upholding SLAs and company policies.

Qualifikationen

• Proven experience in customer service or a related field.
• Excellent written and verbal English communication.
• Strong problem-solving and analytical skills.
• Proficiency with Microsoft 365 and technology tools.
• Detail-oriented, organized, and able to multitask.
• Customer-oriented with empathy and professionalism.
• Bachelor's degree preferred (not required).
• Bilingual skills are a plus.

Aufgaben

• Respond promptly to customer inquiries via phone, email, and chat.
• Analyze and process customer claims with accuracy.
• Guide customers through the online portal and data submission.
• Manage and organize customer documents with attention to detail.
• Coordinate with internal departments to resolve issues.
• Monitor SLAs and KPIs.
• Identify process improvements to enhance satisfaction.
• Maintain knowledge of products, services, and policies.
• Participate in team meetings and training to stay current on best practices.

Kenntnisse

Customer service experience

Excellent communication

Problem solving

Analytical skills

Microsoft 365

Multitasking

Interpersonal skills

Empathy

Attention to detail

Fast learner

Bilingual (nice to have)

Ausbildung

Bachelor's degree in Business/Communications or related field

Tools

Microsoft 365

Jobbeschreibung

We are seeking a dedicated Customer Care Specialist to join our team in Burnaby, Canada. As a Customer Care Specialist, you will be the primary point of contact for our valued customers, providing exceptional support and ensuring their needs are met with the highest level of professionalism and efficiency.

• Respond promptly and effectively to customer inquiries via phone, email, and chat
• Analyze and process customer claims, ensuring accuracy and adherence to company policies
• Navigate customers through our online portal, assisting with data submission and troubleshooting
• Manage and organize customer documents and information with meticulous attention to detail
• Coordinate with various internal departments to resolve complex customer issues
• Monitor and meet service level agreements (SLAs) and key performance indicators (KPIs)
• Identify opportunities for process improvements to enhance customer satisfaction
• Maintain up-to-date knowledge of company products, services, and policies
• Participate in team meetings and training sessions to stay current on best practices in customer care

Qualifications

• Proven experience in customer service or a related field
• Excellent communication skills, both written and verbal, with proficiency in English
• Strong problem-solving abilities and analytical skills
• Proficiency in using Microsoft 365 and comfort with technology tools
• Demonstrated ability to multitask and maintain a high level of work organization
• Customer-oriented attitude with developed interpersonal skills
• Patience and ability to handle challenging situations with empathy and professionalism
• Detail-oriented approach with a commitment to accuracy
• Fast learner with the ability to adapt to changing priorities
• Bachelor's degree in Business, Communications, or related field preferred (not required)
• Bilingual skills in additional languages are a plus

Additional Information

• 80% coverage Health, Dental and Vision
• Paid time off

SGS Canada is an equal opportunity employer and we are committed to achieving greater accessibility by providing accommodation for people with disabilities during our hiring process. Accommodations are available on request for qualified candidates during each stage of the recruitment process.

Please note that candidates applying for Canadian job openings should be authorized to work in Canada.