EL Sales Support Specialist

ABB Schweiz AG; Burlington; On-site; CAD 55,000 - 75,000; Full time

Job summary

A globally recognized technology leader in power solutions is seeking a Sales Support Specialist. This role involves providing technical assistance to sales teams, preparing bids, and supporting customer inquiries. The candidate will thrive in a dynamic B2B environment, contributing to innovative sales strategies.

Benefits

Retirement plan

Accident insurance

Healthcare plan

Wellbeing program

Qualifications

• Minimum 2 years’ experience in a similar environment.
• Experience in a B2B company.
• Comfortable with multiple computer systems.

Responsibilities

• Suggest products and provide technical support to sales.
• Collaborate with outside sales to utilize Special Pricing Agreements.
• Prepare bids and assist with pricing.

Skills

English proficiency

Sales orientation

Customer service

Communication

Organization

Attention to detail

Job description

EL Sales Support Specialist

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration—along with a focus on diversity, inclusion, and equal opportunities—drive us to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This is a position with grade

15

This position reports to

Manager Sales Support

Your role and responsibilities

ABB’s Electrification Global Markets organization is responsible for the go-to-market strategy in over 100 countries where the Electrification Business Area operates. Our 10,000 sales & marketing employees connect customers and partners to our innovative portfolio of products, services, and solutions. Our domain expertise and global footprint enable us to support customers with solutions that address current needs and anticipate future trends such as urbanization, digitalization, and the shift to sustainable energy. Our Marketing, Sales, and Product Management teams play a key role in how ABB’s technologies contribute to a more productive and sustainable future. Helping customers worldwide improve efficiency, reliability, and productivity while reducing emissions gives our work a powerful sense of purpose.

Responsibilities include:

1. Suggesting products and competitor equivalents to external sales, distributors, and contractors/users.
2. Providing technical support (Level 1).
3. Collaborating with the outside sales team to review and utilize SPA's (Special Pricing Agreements).
4. Preparing bids and assisting with pricing within mandated timeframes.
5. Providing customer and market information to sales and marketing teams.
6. Working with customer service for order resolution.
7. Assisting and supporting team members.

Qualifications for the role

• Proficiency in spoken and written English.
• Minimum of 2 years’ experience in a similar environment.
• Experience in a B2B company.
• Strong sales and customer service orientation.
• Comfortable with multiple computer systems.
• Excellent communication, organization, and file management skills; able to handle multiple projects simultaneously with attention to detail.
• Ability to work independently or in a team.
• Motivated to learn and improve.
• Ability to follow procedures and suggest improvements.
• Recognizes when escalation is necessary.

Benefits

• Retirement plan
• Accident insurance
• Healthcare plan
• Wellbeing program

More about us

ABB Smart Power is a global technology leader, providing smart, connected, and protected power solutions. Our products improve energy efficiency, productivity, and reliability across various operations. We look forward to receiving your application. To learn more about ABB, visit www.abb.com.

ABB Canada has been recognized as one of Canada's Best Employers by Forbes for nine consecutive years and is committed to diversity, inclusion, and employment equity. We offer reasonable accommodations for applicants with disabilities and support our military reservists with flexible policies.