eHealth Registries Customer Service Representative

eHealth Saskatchewan; Regina; On-site; CAD 30,000 - 60,000; Full time

Job summary

eHealth Saskatchewan is seeking motivated individuals for 8 Permanent Full-Time positions within the eHealth Registries team. The role requires effective communication skills to manage client requests related to vital events and health coverage. Candidates should possess strong time management skills and the ability to interpret legislation while maintaining confidentiality. Apply to join a vital organization that supports healthcare across the province.

Qualifications

• Requires strong interpersonal and communication skills to manage client relations.
• Minimum typing speed of 40 WPM is mandatory.
• Knowledge of confidentiality policies is essential.

Responsibilities

• Evaluate and process requests regarding vital events and health coverage.
• Compile data or reports from paper and electronic records.
• Reference and apply legislation and policies accurately.

Skills

Interpersonal Skills

Communication

Conflict Resolution

Time Management

Education

Education in a related field

Tools

Databases

Job description

Why eHealth?

We may be biased, but eHealth Saskatchewan is the place to be right now! As the result of a province wide consolidation of IT services in the health care sector, we have seen substantial growth in our organization that is only going to increase as we aim to meet our expanded mandate and the immense need for our support. This gives our people a unique and rare opportunity to truly create, build, improve, and leave their mark on a growing organization.

A large and complex organization, eHealth is comprised of 30+ clinical and non-clinical program (service) areas that all work together to support health care providers and teams across the province in delivering the best possible care to patients, providers, citizens, and health system users. Programs range from primary care to acute care, and includes laboratories, pharmaceuticals and diagnostics. Additional programs that also support patient care and information include Virtual Care, the MySaskHealthRecord, and the Provincial Electronic Health Record. eHealth is also responsible for the administration of various pieces of legislation to manage the registration of/changes to all vital event records (e.g. birth, marriage, death, etc.), registration of legal name changes, registration of adoptions, and for maintaining the provincial health registry for health services eligibility and distribution of health services cards.

The eHealth teams engage directly with health system partners and other stakeholders both provincially and federally to ensure all services are delivered efficiently and effectively.

About the Role:

Reporting to the Assistant Manager Registries, eHealth Registries is seeking a motivated and organized individual to join its client focused team. The successful candidate will reference legislation, policies, procedures, and electronic databases to approve or deny requests regarding vital events and/or requests for/updates to health coverage. This position may include the processing of payments.

Typical Daily Duties:

• Strong communication skills enable you to actively listen, acknowledge concerns, and provide explanations (via phone, email, online and in-person) to resolve difficult situations as well as compose, edit, and format a variety of written correspondence.
• Verbal and written communication, compilation of data or reports drawing from paper and electronic records to enter, amend and retrieve data from
  
  

databases.

What we are looking for:

The successful candidate will have strong interpersonal and excellent communication skills to establish and maintain effective working and public relationships (customers, government officials, non-government agencies, legal counsel, etc.). Strong computer and typing skills and a minimum typing speed of 40 WPM is required.

Typically, the knowledge required for this position is obtained through education in a related field of study and/or working in a customer service or related environment, supplemented with data entry experience.

You will have knowledge of:

• Confidentiality policies and practices to ensure all sensitive materials are kept confidential.
• Office and/or administrative processes, procedures and protocols.
• Time management concepts in order to prioritize and organize your workload and manage multiple tasks in order to meet deadlines.
• Conflict resolution and customer service principles and practices to respond appropriately to customers and stakeholders who may be unhappy with the
  
  

information they are receiving.

• Money handling processes and procedures.
  
  

You will have the ability to:

• Accurately reference, interpret and apply legislation, policies, and procedures.
• Actively listen and provide clear, concise and accurate information and/or explanations both verbally and in writing.
• Communicate effectively in the English language both verbally and in writing.
• Independently organize and prioritize your own workload to respond to competing demands, changing priorities and interruptions.
• Identify areas for improvement and recommend and contribute to the development of new ideas and approaches that will streamline work processes and improve client service.
• Work independently and cooperatively with others in a team environment to establish, build and maintain positive working relationships and to ensure
  
  

deadlines and objectives are met.

• Identify issues, concerns or problems, consider various options, and determine appropriate course of action in a timely and accurate manner.
• Accurately and promptly enter, edit, and retrieve information using applications such as email, databases, word processing and various other software
  
  

packages.

You will be:

• Evaluates and analyzes information objectively to form a judgment or make informed decisions using critical thinking skills. and adaptable to respond to
  
  

changing priorities and deadlines.

• Tactful and discreet in dealing with confidential client information.
• Focused, motivated, and service oriented in order to meet client needs through timely and conscientious service delivery.
• Thorough and attentive to detail to ensure quality of work while remaining productive.
• Flexible and adaptable to respond to changing priorities and deadlines.
  
  

Competencies:

Communication

• Ability to clearly and accurately explain in writing or verbally complex to clearly and accurately explain complex issues, policies, procedures, referencing legislation and other information to clients and co-workers.
• Ability to accurately, concisely, and in a timely manner, compose, record, proofread and/or edit a variety of correspondence (using correct grammar, spelling and punctuation for your own and others’ signatures) in a visually pleasing format.
• Ability to listen, accurately comprehend and orally respond to inquiries from clients, other agencies or the general public and/or relay information, directions or questions in person or over the phone in an accurate, clear, concise and courteous manner.
  
  

Leadership

Ability to clearly and concisely share information with others to enhance their working knowledge on items such as policies, programs, procedures and computer operations.

Problem Solving

Ability to identify, clarify and analyze relevant issues, concerns, or problems in order to provide options/recommendations and/or to implement solutions in a timely fashion.

Interpersonal

Ability to liaise with other agencies, staff, ministries, and the public to obtain, exchange, coordinate or confirm information while maintaining confidentiality and staying within policies and procedures.

Team/Independence

Ability to work independently and/or as a contributing member of a variety of teams to complete work assignments, achieve common goals and contribute towards a positive work environment.

Organizational

Ability to accurately compile, sort, and distribute high volumes of incoming and outgoing mail in a timely manner.

If you are looking for an opportunity to challenge yourself and showcase your abilities, we would love to hear from you.

Additional Information:

Employment Type: There are 08 Permanent Full-Time positions to fill.

Location: These positions are required to work on-site at our 2130 11th Avenue, Regina, SK location.

Those who cannot meet this requirement will not be considered. These positions do not qualify for remote work.

Expected core work hours: Monday to Friday, 8:00 am - 5:00 pm.

Level: PDP04

Anticipated Start Date: June/July, 2025

Location: Regina, Saskatchewan

Employment Type

Permanent Full-time

Location(s)

SK-Rgna-Regina

Salary Range

$22.230 - $27.856

We are committed to workplace diversity.

Number of Openings

8

Jun 12, 2025, 11:59:00 PM