eHealth Registries Customer Service Representative

Why eHealth?

We may be biased, but eHealth Saskatchewan is the place to be right now! As the result of a province wide consolidation of IT services in the health care sector, we have seen substantial growth in our organization that is only going to increase as we aim to meet our expanded mandate and the immense need for our support. This gives our people a unique and rare opportunity to truly create, build, improve, and leave their mark on a growing organization.

We are a Treasury Board Crown Corporation that focuses on digital technologies to enable, support, and enhance high quality health services across the entire province. There is no greater job satisfaction than knowing the work you do is directly related to saving a life or bringing a new one into the world. Although we may not be front facing with patient care, we have a huge role in maintaining and improving IT systems and supporting health care providers and teams throughout Saskatchewan in delivering the best possible care to patients, citizens, and health system users. Programs range from primary care to acute care, and includes laboratories, pharmaceuticals and diagnostics. Additional programs and services that support patient care and information include Virtual Care, MySaskHealthRecord, the Provincial Electronic Health Record, Health Registries (eligibility for health services/distribution of health cards) and vital event records.

Our vision is “Connected healthcare, accessible to everyone, everywhere” with a mission to “Collaborate to transform healthcare through the use of information and innovative technology”. It is a complex environment, constantly evolving and quick to change as we live our values of excellence, integrity, teamwork, courage, resilience and collaboration.

About The Role

Reporting to the Assistant Manager, Registries eHealth Registries is seeking a motivated and organized individual to join its client focused team. The successful candidate will become a member of a large Production Team. They will process birth, death, marriage and stillbirth registrations and certificate requests, assist clients with inquiries and requests and perform various duties assigned to the team.

Typical daily duties

• Accurately reference, interpret and apply legislation, policies, and procedures;
• Actively listen and provide clear, concise and accurate information and/or explanations both verbally or in writing;
• Communicate effectively in the English language both verbally and in writing;
• Independently organize and prioritize your own workload to respond to competing demands, changing priorities and interruptions;
• Identify areas for improvement and recommend and contribute to the development of new ideas and approaches that will streamline work processes and improve client service;
• Work independently and cooperatively with others in a team environment to establish, build and maintain positive working relationships and to ensure deadlines and objectives are met;
• Identify issues, concerns or problems, consider various options and determine appropriate course of action in a timely and accurate manner;
• Accurately and promptly enter, edit and retrieve information using applications such as email, databases, word processing and various other software packages;

What are we looking for?

The knowledge and skills required for this position would be obtained through the completion of a post-secondary education at the certificate level in business, administration, customer service, or a related discipline. In addition to educational requirements, the successful candidate will have at least 1-year experience working in a customer service environment, or related role. An equivalent combination of education and experience may be required. Additional skills/experiences include:

• Data Entry/Keying Experience is required
• Experience assisting clients on the phone is required
• Experience navigating through software systems is required
• Experience using Word Processing, Email, and the Internet is required
• Experience applying legislation, policies, procedures is required
• A minimum typing speed of 40 WPM is required
• Basic office and/or administrative processes, procedures, and protocols is required
• Basic time management concepts are required
• Basic level conflict resolution and understanding of customer service principles and practices are required
• Basic money handling ability is required
• Basic money handling processes and procedures are required
• Strong interpersonal skills are required
• Strong ability to ensure all sensitive materials are kept confidential is required
• Excellent communication skills to establish and maintain effective working and public relationships are required

Competencies

Communication - Ability to clearly and accurately explain complex issues, policies, procedures, referencing legislation and other information to clients and co-workers. Strong communication skills enable you to actively listen, acknowledge concerns, and provide explanations (via phone, email, online and in-person) to resolve difficult situations as well as compose, edit, and format a variety of written correspondence.

Verbal and Written Communication Skills - Ability to listen, accurately comprehend and orally respond to inquiries from clients, other agencies or the general public and/or relay information, directions or questions in person or over the phone in an accurate, clear, concise and courteous manner. Verbal and written communications, compilation of data or reports drawing from paper and electronic records to enter, amend and retrieve data from databases.

Leadership - Ability to clearly and concisely share information with others to enhance their working knowledge on items such as policies, programs, procedures and computer operations.

Problem Solving - Ability to identify, clarify and analyze relevant issues, concerns or problems in order to provide options/recommendations and/or to implement solutions in a timely fashion.

Interpersonal - Ability to liaise with other agencies, staff, ministries, and the public to obtain, exchange, coordinate or confirm information while maintaining confidentiality and staying within policies and procedures.

Team/Independence - Ability to work independently and/or as a contributing member of a variety of teams to complete work assignments, achieve common goals and contribute towards a positive work environment.

Organizational - Ability to accurately compile, sort, and distribute high volumes of incoming and outgoing mail in a timely manner.

If you are looking for an opportunity to challenge yourself and showcase your abilities, we would love to hear from you.

Level: PDP 4

Anticipated Start Date: May 2025

Location: Regina, SK (On Site)

Employment Type

Permanent Full-time

Location(s)

SK-Rgna-Regina

Salary Range

$22.230 - $27.856

We are committed to workplace diversity.

Number of Openings

1

Apr 23, 2025, 10:59:00 PM