Healthcare Operations Centre Dispatcher

CareerArc; Calgary; On-site; CAD 45,000 - 55,000; Full time

Job summary

A leading company in security services is seeking a Scheduling Coordinator to manage work schedules for Security Guards. The role involves maintaining scheduling software, ensuring accuracy, and liaising with various stakeholders. Ideal candidates will possess strong communication and organizational skills, along with a High School Diploma. Benefits include medical and dental insurance, and paid vacation.

Benefits

Medical Insurance

Dental Insurance

Paid Vacation

Qualifications

• Must have customer service experience.
• Excellent written and oral skills in English.
• Detail oriented and able to work in a deadline-driven environment.

Responsibilities

• Create and modify work schedules for Security Guards.
• Maintain scheduling software and ensure accuracy.
• Liaise with managers to meet scheduling needs.

Skills

Customer Service

Judgment and Decision-Making

Time Management

Multitasking

Problem Solving

Organizational Skills

Communication

Education

High School Diploma

Post-Secondary Education

Tools

Word

Excel

PowerPoint

Outlook

Job description

• Create, update and modify work schedules for Security Guards within Paladin Security for the healthcare contract.
• Maintain scheduling software (winTEAM) and coordinate any entry completed by anyone within or outside the healthcare operations center to ensure accuracy
• Work with Client Service Managers to ensure that all scheduling needs are met, and that client and site information is accurate
• Strategically plan schedules to ensure effective use of resources and minimal overtime is acquired
• Provide information to guards, managers, and department manager as requested regarding additional shifts, vacation requests, last minute book-offs, shift availability and shift cancellations
• Liaise with the Alberta Protective Services Operations Center to ensure all scheduling requirements are being fulfilled
• Help track overtime on a pay period basis and report the results to senior management, while trying to minimize any unnecessary overtime

Requirements :

• Must possess a High school Diploma, Post-Secondary education is an asset
• Previous customer service experience is an asset
• The ability to use judgement and decision-making skills to evaluate situations and establish priorities
• Must have an outgoing, friendly, and extroverted personality
• Excellent written and oral skills in English, with the ability to effectively communicate with a diverse workforce
• Strong computer skills; including Word, Excel, PowerPoint and Outlook
• Ability to learn quickly and navigate through new software is an asset
• Able to work effectively and efficiently in a deadline driven environment
• Strong time management, multitasking, problem solving, and organizational skills
• Must be detail oriented, team player, self-motivated, and able to take direction

INDCAL

Education Requirements (All)

High School Diploma / GED

Additional Information / Benefits

Benefits : Medical Insurance, Dental Insurance, Paid Vacation

This is a position 1st Shift , 2nd Shift , 3rd Shift , Weekends .