Manager, Forensics Technology Support

KPMG Canada; Kingston; On-site; CAD 86,000 - 129,000; Full time

Job summary

Join a forward-thinking firm as a Manager of Forensics Technology Support, where you'll lead a dynamic team dedicated to delivering top-notch IT support. This role involves managing technology services, ensuring compliance with ITIL processes, and fostering a culture of continuous improvement. With a focus on Azure environments and forensic applications, you'll play a key role in aligning technology solutions with business needs. Embrace the opportunity to drive strategic initiatives in a diverse and inclusive workplace that values integrity and excellence.

Qualifications

• 5-7 years of IT experience with 3-5 years in a leadership role.
• Strong background in networking, firewalls, and load balancers.

Responsibilities

• Manage technology support services for virtual and physical servers.
• Recruit and develop team members, fostering continuous learning.
• Lead internal projects for environment upgrades.

Skills

ITIL Incident Management

Azure Cloud Services

Networking Technologies

Leadership and Communication

Education

University or College Degree

Certifications in Azure

Cisco Certification

Palo Alto Certification

Tools

Nuix

Relativity-One

Relativity

Job description

Overview

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

The Manager of Forensics Technology Support is a key technical resource responsible for managing the team of System/Network Admins to support various infrastructure technologies within the KPMG forensics group. This person is part of a nationwide team focused on ongoing support and new deployments of KPMG’s IT infrastructure.

What You Will Do

1. Recruit, coach, and support the skills development of team members, fostering a culture of continuous learning and improvement.
2. Manage the delivery of technology support services, including oversight of virtual and physical servers, cloud services, and applications, with a focus on Azure environments.
3. Work with forensic applications such as Nuix, Relativity-One, and Relativity.
4. Manage relationships with partners and the business to understand their needs and align technology solutions accordingly.
5. Ensure team compliance with ITIL-based Incident, Problem, and Change Management processes.
6. Lead internal projects for environment upgrades.
7. Participate in the leadership of the Technology Support and Operations department, driving strategic initiatives and improvements.
8. Provide status and operational updates to senior management, highlighting achievements and areas for improvement.
9. Coordinate resources for non-project implementations or upgrades to minimize operational disruption.
10. Provide on-call support for critical incidents.

What You Bring To The Role

1. A university or college degree and/or equivalent professional experience and certifications.
2. Relevant certifications in Azure cloud.
3. Certifications in networking technologies (Cisco, Palo Alto).
4. 5 to 7 years of IT experience in system implementation, project management, and systems management, with 3 to 5 years in a team lead, supervisory, or managerial role.
5. Strong background in networking, firewalls, gateways, and load balancers.
6. Excellent communication skills and leadership presence.

KPMG BC Region Pay Range

The expected base salary range for this position is $86,000 to $128,500, with potential eligibility for bonuses. Salary offers are based on location, skills, competencies, and qualifications. KPMG also offers a comprehensive Total Rewards program.

Our Values: The KPMG Way

• Integrity: We do what is right
• Excellence: We never stop learning and improving
• Courage: We think and act boldly
• Together: We respect each other and draw strength from our differences
• For Better: We do what matters

KPMG in Canada is committed to diversity, inclusion, and creating a respectful, barrier-free workplace. We welcome all qualified candidates to apply and consider KPMG as your employer of choice.

Adjustments and Accommodations

We are dedicated to inclusive recruitment and offer adjustments or accommodations throughout the process, tailored to individual needs. For support, contact KPMG’s Employee Relations Service team at 1-888-466-4778.