Officer (P10): ITS Systems Support

Sol Plaatje University; Kimberley; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading university is seeking a dedicated IT support professional to provide system support and training on the ITS Student Management System. The role involves assisting administrative staff, managing data submissions, and ensuring effective system usage. Candidates should have a diploma in IT, relevant experience, and strong computer literacy. This position encourages applications from women and individuals with disabilities.

Qualifications

• Minimum of 3 years working experience with ITS Student Management System.

Responsibilities

• Provide system-related user support and training to administrative staff.
• Assist with and train administrative staff on application and registration processes.
• Extract data for HEMIS submission.

Skills

Computer Literate

Knowledge of HEMIS

Education

Diploma in IT

Job description

Purpose

Provide system support and training to SPU Staff on the ITS Student Management System/Sub-systems and Statutory Reporting (HEMIS).

Minimum Experience

• Diploma in IT or relevant qualification.
• Minimum of 3 Years working experience that includes ITS Student Management System Experience.
• Computer Literate (MS Office Suite).
• Knowledge of HEMIS.

Duties and Responsibilities

• Provide system-related user support and training to administrative staff.
• Assist with and train administrative staff on Academic and Residence Application and Registration processes.
• Assist in system-related problem solving.
• Assist users to view and print relevant reports.
• Extract data for HEMIS submission.
• Run SQL-Valpac validity checks on extracted data.
• Notify data owners to correct data (data cleaning).
• Write analysis reports for submissions.
• Analyze problem areas in data-capture and data-validation.
• Liaise with data owners.
• Liaise with external and internal auditors on HEMIS submissions to DHeT.
• Coordinate HEMIS processes (HR/SPACE).
• Provide system support and training on capturing and updating assessment and examination marks.
• Guide and train administrative staff on capturing calculation criteria from templates.
• Identify problem areas and propose solutions based on calculation criteria.
• Support academic staff in capturing assessment and examination marks on Lecturing iEnabler.
• Assist staff and lecturers in viewing and printing relevant reports.
• Provide system and user support to students, including resetting login credentials.
• Assist with online registration setup and processes.
• Support JasperSoft STATS report generation and processes.
• Assist with Academic Structure verification processes.
• Support setup of new CELCAT Timetabling processes.
• Assist with setup and implementation of new projects (e.g., ITS Mobile).

Enquiries can be made via email at [e-mail]

Assumption of duties: As mutually agreed upon acceptance of the appointment. The University reserves the right not to make an appointment.

Women and People with Disabilities Are Encouraged To Apply.

Note: Sol Plaatje University (SPU) is dedicated to meeting its Employment Equity targets.