Senior Manager, Business Continuity Management

Manulife; Old Toronto; Hybrid; CAD 94,000 - 175,000; Full time

Job summary

Manulife is seeking a Senior Manager for Business Continuity Management to lead initiatives ensuring operational resilience. This role involves developing plans, managing risks, and collaborating with teams to safeguard critical business processes. Candidates should have 5 years of relevant experience and strong communication skills.

Benefits

Competitive salary and benefits packages

Flexible work policies

Professional development opportunities

Qualifications

• 5 years of experience in Business Continuity, Business Resilience, or Project Management.
• Professional certification in BCM is a plus.
• Strong personal computing skills and familiarity with BCM Planning tools.

Responsibilities

• Develop and implement transition plans for third-party vendors.
• Serve as the primary contact for business continuity requirements.
• Enhance the operational business risk management framework.

Skills

Communication

Project Management

Business Continuity

Risk Management

Vendor Management

Education

Professional certification in BCM (ABCP, CBCP, MBCI, or MBCP)

Tools

MS Office

BCM Planning tools

Fusion Risk Management

PowerBI

Job description

The Opportunity

Manulife Group Functions (GF) is seeking to hire a Senior Manager, Business Continuity Management. This role will enable business and IT partners to recognize and manage their business continuity and operational resilience risks in a dynamic environment. It will participate in critical projects and initiatives to ensure business continuity risk is always considered, assessed, and managed. The role serves as a trusted partner to guide the business and empower them to protect their critical business processes and ensure operational resilience.

Responsibilities

• Develop and implement transition plans for segment third-party vendors to ensure seamless continuity of operations.

• Serve as the primary contact for business continuity requirements.

• Enhance the operational business risk management framework by mapping various items daily to support resilience.

• Provide support for business continuity efforts, aligning with Manulife's new resiliency model.

• Empower business partners to identify and manage their business continuity and operational resilience risks effectively.

• Lead and participate in key projects and initiatives, ensuring that business continuity risk is consistently considered and managed.

• Collaborate remotely with a team to achieve business goals while safeguarding our ability to deliver infrastructure services during disruptions.

How will you create impact

You will lead the implementation of operational resiliency, a new initiative within the business continuity field. This role places you at the forefront of this project, ensuring all testing is completed in a timely manner. You will gain valuable insight into managing and navigating this emerging area, making this a forward-thinking leadership position.

What motivates you

• You are dedicated to ensuring the continuity of operations, always listening, engaging, and acting for the benefit of our customers.

• You think strategically, with a curiosity to discover ways to use your agile approach to enhance business resilience and outcomes.

• You thrive in collaborative environments, enjoying the process of working together to ensure operational continuity.

• You take ownership and build robust solutions, focusing on what truly matters for business continuity.

• You uphold integrity, doing what is right and speaking up to protect our critical business processes.

• You share your humanity, helping us build a diverse and inclusive work environment that supports resilience for everyone.

What we are looking for

• 5 years of experience in Business Continuity, Business Resilience, Information Technology/Systems, Project Management, or Vendor Management from a large, complex organization.

• Professional certification in BCM (ABCP, CBCP, MBCI, or MBCP) is a plus or working towards obtaining certification.

• Strong personal computing skills (MS Office) and familiarity with BCM Planning tools and/or relational databases (e.g., Fusion Risk Management, PowerBI).

• Broad understanding of system technologies and Business Resilience/Disaster Recovery tools and techniques.

• Excellent communication skills, including the ability to develop and deliver effective user education sessions and presentation to all organizational levels.

• Proven ability to build relationships, engage, and influence others.

• Knowledge of OSFI (B10 & E21) is required.

What can we offer you?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture

• We lead with our Values every day and bring them to life together.

• Boundless opportunity

• We create opportunities to learn and grow at every stage of your career.

• Continuous innovation

• We invite you to help redefine the future of financial services.

• Delivering the promise of Diversity, Equity and Inclusion

• We foster an inclusive workplace where everyone thrives.

• Championing Corporate Citizenship

• We build a business that benefits all stakeholders and has a positive social and environmental impact.

Acerca de Manulife y John Hancock

Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .

Manulife es un empleador que ofrece igualdad de oportunidades

En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a [e-mail] .

Referenced Salary Location

CAN, Ontario, Toronto, 200 Bloor Street East

Modalidades de Trabajo

Híbrido

Salary range is expected to be between

$94,220.00 CAD - $174,980.00 CAD

Si se está postulando para este puesto fuera de la ubicación principal, póngase en contacto con [e-mail] para conocer el rango salarial de su ubicación. El salario real variará según las condiciones locales del mercado, la geografía y los factores relacionados con el trabajo pertinentes, como conocimiento, habilidades, calificaciones, experiencia y educación/capacitación. Los empleados también tienen la oportunidad de participar en programas de incentivos y obtener una compensación de incentivos vinculada al desempeño comercial e individual.

Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con [e-mail] para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.