Customer Service Representative-Remote (Bilingual: French / English)

Employer Industry: Customer Service and Technology Solutions

Why consider this job opportunity:

1. Salary up to $25 per hour, including performance-based incentives
2. Opportunity for career advancement with 80% of managers promoted from within
3. Flexible remote work environment
4. Comprehensive benefits package including medical, dental, vision, and paid time off
5. Paid training and lucrative employee referral bonuses
6. Supportive and inclusive company culture with a focus on personal and professional development

What to Expect (Job Responsibilities):

1. Provide inbound customer support using a call flow guide in the customer's preferred language
2. Assist customers in resolving basic technical issues
3. Track, document, and retrieve information in databases
4. Maintain knowledge of client products and/or services, such as smartphones, tablets, and computers
5. Offer additional products and/or services to enhance the customer experience

What is Required (Qualifications):

1. Must speak both French and English fluently
2. An associate degree, bachelor's degree, or tech certification
3. 1+ years of customer service experience
4. High school diploma or GED
5. Ability to work in a quiet, distraction-free environment

How to Stand Out (Preferred Qualifications):

1. Familiarity with iOS and/or MacOS, or comparable technology
2. Strong computer navigation skills and knowledge of PCs
3. Eagerness to learn new technologies
4. Proficiency in fast-paced multi-tasking