Retail Sales Associate (full-time)

Canada Goose; Vancouver; On-site; CAD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company that embodies Canadian roots and heritage. As a Retail Sales Associate, you will play a pivotal role in delivering exceptional customer service and achieving sales targets in a dynamic retail environment. This position offers the chance to grow your career while being part of a team that values collaboration and recognizes your contributions. With a commitment to inclusion and sustainability, this iconic brand empowers you to thrive both personally and professionally. If you're passionate about retail and eager to make a difference, this opportunity is perfect for you!

Benefits

Comprehensive Total Rewards Program

Career Growth Opportunities

Goose Rewards & ICON Rewards

Donation Matching

Paid Volunteer Time

Physical and Mental Health Support

Inspiring Leadership

Inclusive Work Environment

Qualifications

• Minimum 2 years of customer service experience in retail, preferably apparel.
• Strong communication and social skills with a proven sales record.

Responsibilities

• Achieve personal sales targets and maintain a positive store environment.
• Assist in driving customer engagement and manage Point of Sale transactions.

Skills

Customer Service

Sales Performance

Time Management

Communication Skills

Multi-tasking

CRM Tools

Microsoft Office

Education

High School Diploma

Tools

Point of Sale (POS)

Microsoft Word

Microsoft Excel

Job description

Retail Sales Associate (full-time)

Location: Vancouver Retail

Address: Unit G031, Pacific Centre, 701W Vancouver, British Columbia V7Y 1G5 Canada

Canada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. To Live in the Open. At Canada Goose, you're part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by a purpose to keep the planet cold and the people on it warm.

Position Overview:

What You’ll Do:

• Achieve or exceed personal sales targets and productivity standards
• Build a positive store environment through effective communication, collaboration and partnership with the management team
• Attend and participate in all store meetings, events and product knowledge sessions
• Assist in driving our Net Promoter Score (NPS) and other selling and service metrics such as conversion, average dollar per transaction, average unit retail etc.
• Contribute to the store's Units per Transaction (UPT) by introducing new, underperforming and strategic categories
• Develop, maintain and drive personal customer relationship management (CRM) through clienteling and after sale customer engagement
• Leverage in store elements to provide a memorable customer experience and promote repeat purchase
• Follow all store operating procedures to minimize store shrink
• Handle all Point of Sale (POS) transactions in compliance with company standards
• Support in the overall upkeep of physical store maintenance and standards
• Maintain Visual Merchandise directives

Let’s Talk About You:

• Minimum 2 years of customer service experience, preferably in the apparel retail industry
• Proven record of successful sales performance
• Previous experience working with affluent and luxury brands in high traffic locations
• Strong time management and multi-tasking skills
• Ability to work efficiently in a fast-paced and team-oriented environment
• Good understanding of CRM tools/processes
• Excellent communication and social skills
• Basic skills in Microsoft Office, specifically, Word and Excel
• Bonus points for proficiency in another language

What’s in it For You?

• A company built on Canadian roots and heritage
• Your work is recognized with a comprehensive and competitive Total Rewards Program
• Opportunities for career growth through numerous internal and external programs
• Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards
• Be a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care about
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• Inspiring leaders and colleagues who will lift you up and help you grow

We believe in the power of inclusion and are passionate about building and sustaining an inclusive and equitable working environment where all employees can bring their authentic selves to work every day. Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

If you require any interview accommodation for your interview, please e-mail us at [e-mail].