Senior Manager, Community Services (Youth Services) - Maxwell Management Group Ltd

CharityVillage; Toronto; On-site; CAD 75,000 - 95,000; Full time

Job summary

A leading organization in Toronto seeks a Senior Manager for Community Services to oversee youth programs and services. This role demands strategic leadership, program development, and compliance with health standards, ensuring high-quality, youth-centered service delivery. The ideal candidate will have a Master’s degree and substantial experience in mental health services for youth, along with a commitment to promoting inclusion and equity.

Qualifications

• 3-5 years experience providing mental health services to youth.
• 3 years of progressive leadership experience in a supervisory role.

Responsibilities

• Oversee community-based youth programs ensuring high-quality service delivery.
• Supervise managers overseeing youth workers and clinical staff.
• Monitor service metrics and ensure achievement of program targets.

Skills

Leadership

Youth Engagement

Trauma-Informed Care

Cognitive Behavioral Therapy

Motivational Interviewing

Education

Master’s degree in Human Services

Job description

Maxwell Management Group Ltd.is proud to partner withStrides Torontoin the search of aSenior Manager, Community Services (Youth Services)to join their team.

About:

Located in Toronto, Ontario, Strides Toronto is a leading provider of mental health and community-based services for infants, children, youth, and families. We are committed to supporting young people and their communities through evidence-informed programs that promote resilience, well-being, and social inclusion. Our mission is to walk alongside youth and families as they navigate life’s challenges, offering services grounded in respect, empowerment, and equity. With a focus on prevention, early intervention, and treatment, we operate under the principles of trauma-informed care, cultural responsiveness, and continuous quality improvement.

Strides Toronto proudly partners with schools, healthcare providers, and community organizations to deliver integrated care that meets the diverse needs of Toronto’s youth. We specialize in delivering high-impact programs such as Youth Wellness Hubs Ontario (YWHO), youth outreach initiatives, clinical supports, and family-centered services. As a learning organization, we are dedicated to fostering staff development through mentorship, innovation, and leadership opportunities. At Strides Toronto, we believe in creating safe, inclusive spaces for our clients, our communities, and our teams.

Position Overview:

Responsible for overseeing the Community Outreach, Community Supports, Youth Engagement, Child Sex Trafficking, and Youth Wellness Hubs (YWHO) portfolio in the Community Services department and providing program and administrative supervision of managers who directly supervise child and youth workers, psychotherapists, community and youth outreach workers, clinical youth outreach workers, peer and youth leaders, administrative support staff, and indirect or subcontracted staff from a broad range of partnerships that provide collaborative service delivery for adolescents and young adults ages 12-29. The Senior Manager ensures the provision of high-quality services while also ensuring the effective coordination of activities between the programs in their portfolio and across other service departments within the organization. In addition, the Senior Manager will interact with funders related to reporting accountability.

Responsibilities:

• Provide strategic leadership and day-to-day oversight of services, including community-based youth programs, ensuring high-quality, youth-centred service delivery aligned with organizational goals.
• Supervise a team of managers overseeing youth workers, clinical staff, lived experience workers, and community engagement teams, fostering a culture of collaboration, accountability, and continuous improvement.
• Oversee the development, enhancement, and implementation of innovative programs across youth wellness hubs, live-in treatment residences, outreach, engagement, and support services.
• Ensure compliance with relevant legislation, professional standards, funder expectations, and internal policies, including those governing regulated health professions.
• Lead performance management processes, including recruitment, onboarding, mentorship, evaluation, and professional development for direct reports.
• Promote Inclusion, Equity, Diversity, and Accessibility (IDEA) by embedding anti-oppressive practices and culturally affirming care into all aspects of service delivery and team operations.
• Monitor service metrics and ensure achievement of program targets, including client outreach, direct service hours, and outcome measurements.
• Facilitate continuous quality improvement initiatives through data analysis, stakeholder feedback, and implementation of evidence-based and evidence-informed practices.
• Manage internal and external stakeholder relationships, including funders and community partners, and oversee partnership agreements, deliverables, and reporting.
• Lead incident reporting, risk mitigation, and resolution of client or staff-related concerns in accordance with organizational policies and safety standards.
• Contribute to organizational planning and budgeting by developing proposals, reviewing expenditures, and identifying resource needs for sustainable service delivery.
• Actively participate in organizational leadership forums and cross-departmental initiatives to align strategic goals and foster operational excellence.

Qualifications:

• Master’s degree in a Human Services field (e.g. Social Work, Psychology, Counselling, or a related discipline) is required.
• Current professional registration in good standing with a relevant college under the Regulated Health Professions Act (RHPA) is mandatory.
• Minimum of 3-5 years of experience providing mental health services to youth, including clinical intervention, outreach, or community support.
• Minimum of 3 years of progressive leadership experience in a supervisory or management role, preferably within a multidisciplinary or unionized environment.
• Strong working knowledge of trauma-informed care, youth engagement strategies, and evidence-informed clinical approaches (e.g. Cognitive Behavioral Therapy, motivational interviewing, attachment theory).
• Experience working with racialized, 2SLGBTQ+, and marginalized youth populations is considered a strong asset.

Compensation:

• A highly competitive compensation package has been designed to attract star performers.