Spare Para-Transit Operator - Yellowknife

Transdev Canada; Yellowknife; On-site; CAD 40,000 - 50,000; Full time

Job summary

Transdev Canada is looking for Spare Para-Transit Operators in Yellowknife. The role involves safely transporting passengers with disabilities, ensuring their comfort, and adhering to transit policies. Candidates should possess a Class 4 Driver's License and demonstrate strong customer service skills. This position offers competitive pay and opportunities for career advancement within a supportive environment.

Benefits

Competitive hourly pay of $33.15/hour

Career advancement opportunities

Positive work environment

Qualifications

• Minimum 1 year of commercial or professional driving experience preferred.
• Experience working with seniors or individuals with disabilities is a strong asset.

Responsibilities

• Operate paratransit vehicles safely and courteously.
• Assist passengers in boarding and disembarking.
• Conduct thorough pre-trip and post-trip vehicle inspections.

Skills

Customer Service

Safe Driving

Empathy

Education

Class 4 Unrestricted Driver’s License

Job description

Transdev Canada is hiring Spare Para-Transit Operators for our Yellowknife location.

As a Spare Para-Transit Operator, you will be responsible on transporting passengers with disabilities on accessible transit vehicles while ensuring their safety and comfort.

Your Role

• Operate paratransit vehicles safely and courteously in various road and weather conditions, adhering to traffic laws and Transdev policies.
• Conduct thorough pre-trip and post-trip vehicle inspections, reporting any mechanical issues promptly.
• Provide assistance to passengers from their door to the vehicle and from the vehicle to their destination door, ensuring a clear and safe path.
• Assist passengers in boarding and disembarking, including the operation of lifts or ramps as needed.
• Secure mobility devices such as wheelchairs and walkers using appropriate restraint systems.
• Ensure all passengers are safely seated and secured before moving the vehicle.
• Communicate delays or service interruptions to dispatch immediately.
• Monitor passenger well-being throughout the trip and respond appropriately to any emergencies or incidents.
• Ensure all passengers are safely seated and secured before moving the vehicle.
• Treat all passengers with respect, dignity, and patience.
• Provide information about the service as needed and handle customer concerns professionally.
• Follow assigned schedules and manifests accurately, maintaining punctuality for pickups and drop-offs.
• Maintain accurate records of daily trips, mileage, incidents, and any passenger-related issues.
• Monitor fare evasion and report repeated issues to supervisors.
• Report cancellations, no-shows, and late arrivals in accordance with YATS/YKFlex policies.
• Report mechanical issues or maintenance needs through the appropriate channels.
• Keep assigned vehicle clean and presentable during the shift.
• Report vandalism or cleanliness issues to maintenance promptly.
• Comply with all Transdev Yellowknife, territorial, and federal transportation policies and regulations.
• Participate in all required training sessions, including those related to accessibility, safety, and customer service.
• Display professionalism at all times as a representative of Transdev Yellowknife.
• Stay informed about updates to YATS/YKFlex policies and procedures.
  
  

The Perks

• Competitive hourly pay of $33.15/ hour.
• Making a real difference in the lives of the families and children you serve.
• A clean and positive work environment.
• Career advancement opportunities due to a strong presence across North America.
• The ability to have a positive social impact by operating sustainable mobility solutions.
• Join a Group committed to encouraging diversity and employee development.
  
  

Your Profile

• A valid Class 4 Unrestricted Driver’s License.
• A clean driving record with no major infractions in the past 3 years.
• Minimum 1 year of commercial or professional driving experience preferred (e.g., school bus, transit, or paratransit services).
• Experience working with seniors, individuals with disabilities, or in customer-facing roles is considered a strong asset.
• Familiarity with Yellowknife roads and weather conditions is preferred.
• Demonstrates commitment to safe driving practices and securement of mobility devices.
• Understands emergency procedures and incident response.
• Empathetic and patient approach to riders with disabilities or health conditions.
• Strong interpersonal and customer service skills, with the ability to engage with passengers of all backgrounds.
• Capable of operating vehicle lifts/ramps, securing wheelchairs, and using onboard communication devices.
• Good judgment and decision-making in handling unexpected road or passenger situations.
• Punctuality and reliability, with the ability to follow strict schedules and adjust efficiently to delays or last-minute changes.
• The ability to work flexible hours, including early mornings, split shifts, evenings, and weekends.
• A strong understanding of Workplace Safety and Health Act regulations related to transit operations.
• Can complete trip logs, incident reports, and other paperwork clearly and accurately.
• Understands and applies YATS/YKFlex service rules (e.g., one destination per trip, attendant policy, no smoking, etc.).
• Knowledge of occupational hazards and safety precautions in public transit.
• The ability to pass a vulnerable sector records check and drug/alcohol testing.
  
  

Your location:

• This is a casual, non-unionized position in Yellowknife.
• Transit environment: early mornings, evenings, weekends, and holidays may be required.
  
  

Join an international Group strongly rooted in the communities

Transdev is an international leader in mobility at the service of communities. We design and operate public transport networks - buses, coaches, trams, trains, shared bikes, ferries, and more - to empower freedom to move everyday thanks to safe, reliable and innovative solutions that serve the common good.

Because we are people serving people, our 100,000 employees have a positive impact on people and society. It is by taking care of them that we empower people to move forward.

In March 2023, Transdev Canada expanded its reach in western Canada by acquiring First Transit. By joining forces, Transdev Canada is now the largest multi-modal privately owned transportation company in Canada.

And what about you? What drives you?