Head, Farecard Team (11301)

Toronto Transit Commission (TTC); Greater Toronto Area; On-site; CAD 156,000 - 196,000; Full time

Job summary

The Toronto Transit Commission (TTC) seeks a strategic leader for its Farecard Program, overseeing the PRESTO rollout and ensuring effective fare collection systems. The ideal candidate will excel in managing multi-faceted technology projects and building strong stakeholder relationships. This role requires exceptional communication and leadership skills to navigate a large organization and drive operational success.

Qualifications

• Extensive knowledge of technology operations in electronic payments.
• Experience managing technology projects and operational service levels.

Responsibilities

• Lead the Farecard Program supporting PRESTO rollout and fare collection.
• Oversee departmental activities, managing budgets and objectives.
• Establish effective goals and objectives aligned with corporate plan.

Skills

Leadership

Communication

Project Management

Change Management

Negotiation

Education

University Degree in a related discipline

Project Management Professional (PMP) Designation

Tools

Automated fare collection concepts

Job description

JOB INFORMATION

Requisition ID: 11301

Number of Vacancies: 1

Department: Farecard Team (20000056) - Farecard (30000095)

Salary Information: $156,829.40 - $195,941.20

Pay Scale Group: 13SA (CAN/S/N/13SA)

Employment Type: Regular

Weekly Hours: 35, Off Days: Saturday and Sunday Shift: Day

Posted On: May 15, 2025

Last Day to Apply: June 15, 2025

Reports to: Executive Director, Transit Enforcement & Fare Collection

The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:

Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.

Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.

The full Plan can be viewed on ttc.ca.

OVERVIEW

What keeps the City of Toronto moving isn’t just our subways, streetcars, and buses, it’s people! In support of the TTC Corporate Plan and our continued commitment to delivering a safe, reliable and efficient transit service, we are currently seeking a leader for our Farecard Program.

Our ideal candidate is a strategic and visionary leader with technical expertise, exceptional relationship-building skills, and excellent communication abilities to navigate a large, matrixed organization.

POSITION SUMMARY

The Head, Farecard Team is responsible for leading the TTC Farecard Program which supports the PRESTO rollout and fare collection technology across TTC subway stations and surface vehicles. This position will ensure that that the fare collection system and devices meet TTC business needs. The Head will liaise with internal and external stakeholders and ensure adherence to the TTC-Metrolinx and vendor agreements, TTC business and performance requirements.

Key responsibilities involve leading a diverse, multi-functional team, overseeing departmental activities, managing budgets and objectives, and ensuring the smooth operation and ongoing enhancement of farecard technologies.

SCOPE & RESPONSIBILITIES

The duties of this role will include but are not limited to the following:

• Provide leadership and oversight for all TTC activities related to the PRESTO system and devices. This includes design, development, analysis, procurement, implementation, deployment, maintenance and support.
• Establish effective goals and objectives (short, medium and long term) for the team that align with the TTC corporate plan.
• Participate in long-term strategic and operational planning ensuring the PRESTO system and devices are in alignment with TTC’s current operational needs and future business objectives.
• Establish and review an effective monitoring process to ensure goals, budgets and objectives are met (KPI’s, dashboards, etc.).
• Oversee the development of business intelligence, analytics and reporting functions to support business activities.
• Lead the development, implementation, and maintenance of a comprehensive quality assurance program for all processes and procedures.
• Ensure the successful delivery of contract deliverables and participate in contract negotiations.
• Establish and maintain strong relationships with external program partners and vendors, working collaboratively on new and existing initiatives.
• Ensure timely reporting of sensitive issues to the Executive Director, Transit Enforcement and Fare Collection and other senior leadership as required.
• Represent the department on various external committees and/or task forces, including meetings with the public and/or elected officials, and ensure that transit customers’ interests and the TTC’s interest are represented and protected as appropriate. This includes representation for Inter-Regional Transit Initiatives (Metrolinx and regional partners) and AODA committees.
• Ensure accountability at management levels, supporting the ongoing development of technical and supervisory competence within the team to drive succession planning goals.
• Select and/or approve selection of senior staff, maintaining effective performance management processes, including appropriate performance measures.
• Stay abreast of industry developments, trends and technology as relevant to area of responsibility.
• Ensure all policies and standards of the TTC are adhered to by all employees in the department.
• Promote and maintain harmonious working relationships and communications among staff, senior leadership, Union Executives, elected Officials and other external agencies.
• Promote a respectful work and service environment that supports diversity, inclusion, and is free from harassment and discrimination in accordance with TTC’s commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC’s policies.
• Perform all other duties as assigned.

KEY SKILLS & EXPERTISE

• Extensive knowledge of technology operations in the electronic payments/Ecommerce industry.
• Demonstrated experience managing multi-faceted technology projects and ability to effectively manage operational service levels.
• Knowledge of technology asset management and contract/vendor management including negotiations, procurement strategies and compliance.
• Proven track record in establishing strategic goals and objectives, policies, procedures, governance, KPIs and financial budgets for long-range programs.
• Strong written and oral communication skills, ability to lead and influence teams and various stakeholders.
• Skilled in change management, with a proven ability to build strong relationships and navigate complex political landscapes to achieve goals.
• Proven track record in leading, coaching, and motivating diverse management teams, with the ability to effectively advise on priorities and deadlines.
• Proven experience engaging with senior executives and Boards, presenting accurate and reliable reporting.
• Knowledge of automated fare collection concepts used in public transportation would be an asset.

EDUCATION & PROFESSIONAL CREDENTIALS

• University Degree in a related discipline (i.e., Computer Science, Information Technology, Business Administration, etc.) or a combination of education, training, and experience deemed to be equivalent.
• Project Management Professional (PMP) Designation or equivalent would be an asset.

COMMITMENT TO EDI

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization, and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at [phone]. Any information received related to an accommodation will be addressed confidentially.

The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.