QUALITY IMPROVEMENT SPECIALIST

City of Toronto; Old Toronto; On-site; Full time

Job summary

A leading public health organization is seeking a Quality Improvement Specialist to enhance community health initiatives. The role involves strategic planning, project management, and ensuring compliance with health standards. Ideal candidates will have a Master's degree and extensive experience in quality improvement processes. Join a diverse team dedicated to improving health outcomes in the community.

Qualifications

• Master's degree or equivalent experience required.
• Experience in Community Health and electronic health information systems.
• Experience in quality improvement project design and implementation.

Responsibilities

• Provides quality improvement expertise and support.
• Develops and implements divisional programs and projects.
• Conducts assessments and monitors compliance with standards.

Skills

Communication

Interpersonal Skills

Project Management

Change Management

Education

Master's degree in a related field

Certification in quality improvement

Tools

OBIEE

Tableau

PowerBI

STATA

Microsoft Office

Visio

Job description

QUALITY IMPROVEMENT SPECIALIST

• Job ID: 56080

• Job Category: Health Services

• Division & Section: Public Health, Community Health & Wellbeing

• Work Location: Union Station - 65 Front Street West, 2nd floor, East Wing, Toronto, ON M5J 1E6

• Job Type & Duration: Full-time, 1 temporary vacancy (12 months)

• Hourly Rate and Wage Grade: $48.49 - $53.14

• Shift Information: Monday to Friday - 35 hours per week

• Affiliation: L79 Full-time

• Number of Positions Open: 1

• Posting Period: 12-May-2025 to 27-May-2025

Major Responsibilities:

• Provides quality improvement expertise and support including strategic operational business planning, performance measurement frameworks and project management.

• Develops, implements and evaluates divisional programs andprojects.

• Identifies quality improvement processes, methods, systems and analysis, using a best practices approach and evidence informed decision making.

• Develops and implements quality assurance processes to monitor and support programs to achieve and maintain standards and to comply with legislative mandates.

• Conducts current state assessments, environmental scans, literature reviews and documents business processes and workflows for the purpose of business process redesign and programevaluations.

• Plans and coordinates projects (e.g. requirements gathering, gap-fit assessment, implementation of appropriate technology, return on investment analyses, budget monitoring).

• Develops and implements communication strategies to inform stakeholders (e.g., performance measures, quality improvement initiatives, best practices and legislative changes).

• Creates and maintains resource information forstakeholders.

• Represents the directorate or program on variouscommittees.

• Provides expert advice on staff training, professional development and policydevelopment.

• Drafts and revises related program plans, policies andprocedures.

• Develops and facilitates in-service training, staff orientation and staff developmentprograms.

• Attends workshops, conferences, seminars,etc

Key Qualifications:

Your application must describe your qualifications as they relate to:

1. Master's degree in a related field (e.g.,Quality Management, Health/Nursing Informatics, etc.) or an equivalent combination of a baccalaureate degree and extensive experience relevant to

2. the primary duties of the position.E.g. Certification in quality improvement, e.g.Lean or Six Sigma methodologies is an asset.

3. Considerable experience in Community Health and Well-being, Sexual Health Promotion, and Student Nutrition Program areas and electronic health information systems.

4. Considerable experience designing and implementing quality improvement projects, including documenting business processes and workflows for the purpose of improving business process, developing structures and methods for collection and analysis of health service indicators/outcomes and improvement measures.

5. Considerable experience leading program reporting strategies and understanding of the interrelationships between system design, data collection methodology and data quality reporting, data analysis, monitoring and data security; and impact on policies, program planning and service delivery.

6. s. Considerable demonstrated experience in use of project management, change management, risk management methodologies.

7. Experience in interpreting regulated health professional practices (e.g. nursing, dietetics), program standards (Ontario Public Health Standards) and administering electronic systems,

8. e.g.business data design, release management, record management anddocumentation.

You must also have:

• Knowledge of College of Nurses of Ontario Compendium of Standards and/or College of Dietitians of Ontario Standards and their relevance to public health practice.

• Experience using data applications such as OBIEE, Tableau, PowerBI or STATA considered anasset.

• Demonstrated computer proficiency withVisio andMicrosoft Office applications (Excel, Outlook, PowerPoint, Word).

• Excellent written and verbal communication skills, including ability to prepare reports, recommendations, and policy documents.

• Excellent interpersonal skills and ability to build relationships with stakeholders; proactively contribute to joint initiatives.

• Experience developing logic models, program plans and operational policydocuments.

• Knowledge of adult education, skill development and train-the-trainerconcepts.

• Ability to work flexible hours - overtime, shift work including evenings and weekends may berequired.

NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:

City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment toemployment equity (https://jobs.toronto.ca/jobsatcity/content/Hiring-Policies-and-Statements/?locale=en_US) .

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request . Learn more about the City’sHiring Policies and Accommodation Process (https://jobs.toronto.ca/jobsatcity/content/Hiring-Policies-and-Statements/?locale=en_US) .