Retail Consultant | Kitsilano | Part Time

AESOP; Vancouver; On-site; CAD 42,000 - 55,000; Full time

Job summary

A leading global retail organization seeks a Retail Consultant in Vancouver. The role involves engaging customers, providing personalized product demonstrations, and contributing to a positive shopping experience. Candidates should possess strong communication skills and a background in customer service, with a passion for skincare and beauty products.

Benefits

10% monthly bonus potential

Generous product discount allowance

Paid Volunteer leave

Paid Personal leave

Access to LinkedIn Learning

Complimentary subscription to Headspace

Up to 6 months paid parental leave

Qualifications

• Experience in customer service roles.
• Ability to drive commercial outcomes.
• Knowledge of skin care and related products is advantageous.

Responsibilities

• Engage and guide customers to relevant products.
• Deliver an exceptional customer experience.
• Participate in team contributions.

Skills

Effective selling skills

Strong communication

Problem-solving skills

Empathy

Job description

For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations.

Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others.

We aim to strike the right balance between people, planet, and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.

What's on offer

We take a holistic approach to employment, promoting professional development, career growth, employee wellbeing initiatives and encouraging deep connections with the local community through the Aesop Foundation, volunteering and matched giving programs. Employee benefits include:

• Pay rate of $20.52 /hr
• 10% monthly bonus potential
• Generous product discount allowance and bi-annual complimentary product allocation
• 3 days paid Volunteer leave
• 3 days paid Personal leave
• Suite of options to aid development, including complimentary access to LinkedIn Learning, in-house Product and Core skills training and study support opportunities
• Access to complimentary subscription to Headspace mindfulness app, summer wellness leave options, and subscription to mental wellness programming through Modern Health with 6 coaching and 8 therapy sessions per year for yourself and up to three family members.
• Up to 6 months paid parental leave for primary caregivers for those eligible

Aesop is committed to attracting, developing, and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognized and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging play an important role in the success of our organization. We actively encourage everyone to consider becoming a part of our journey.

Role purpose

As a Retail Consultant, you embody our desire to engage, listen and guide customers to products that are relevant to them. You will welcome customers into our spaces and through intentional interactions deepen the way our products are experienced. In demonstrating products that address customer needs, you will deliver an exceptional, inclusive customer experience that contributes to our overall commercial success.

What we are looking for

• Experience operating within a customer service role or environment.
• Effective selling skills and the ability to drive commercial outcomes.
• Ability to consistently introduce Aesop products to clients through hand demonstrations.
• History of successfully participating in and contributing to a team.
• Demonstrated ability to utilise empathy to manage interpersonal relationships and contribute to a positive and inclusive experience for all.
• Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives.
• Strong communication and problem-solving skills.
• Working knowledge of skin care and skin care industry (advantageous).
• Knowledge of hair care, body care, fragrance, and home categories (advantageous).
• Successful applicants will be available for at least 3 full days, including weekends. Candidates must have flexibility to work a retail schedule including evenings, weekends, and holidays.