service advisor - auto repair

Klondike Chevrolet Buick GMC; Whitehorse; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated customer service representative to join their team. In this role, you will engage with clients, addressing inquiries and ensuring a smooth experience. Your responsibilities will include processing payments, issuing receipts, and handling complaints effectively. The ideal candidate will possess strong communication skills and a passion for helping others. This position offers the opportunity to make a meaningful impact in the community by supporting newcomers and youth, while also providing essential services and information to clients. If you are looking for a rewarding role in a supportive environment, this is the perfect opportunity for you.

Qualifications

• 1 to less than 7 months of experience in customer service.
• High school graduation certificate required.

Responsibilities

• Answer inquiries and provide information to customers.
• Arrange for refunds and credits and issue receipts.

Skills

Customer Service

Communication Skills

Problem Solving

Education

Secondary (high) school graduation certificate

Tools

MS Excel

MS Outlook

MS Windows

MS Word

MS Office

Electronic mail

Job description

Education: Secondary (high) school graduation certificate

Experience: 1 to less than 7 months

Tasks:

1. Answer inquiries and provide information to customers
2. Arrange for refunds and credits
3. Issue receipts and other forms
4. Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
5. Receive and log complaints
6. Receive payments
7. Explain procedures, risks and benefits to clients

Computer and Technology Knowledge:

1. MS Excel
2. MS Outlook
3. MS Windows
4. MS Word
5. MS Office
6. Electronic mail

Support for Newcomers and Refugees:

1. Assists with immediate settlement needs of newcomers and/or refugees (for example: housing, transportation, storage, childcare, winter clothing, etc.)
2. Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.)
3. Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.)
4. Supports newcomers and/or refugees with foreign credential recognition
5. Offers mentorship programs that pair newcomers and/or refugees with experienced employees

Support for Youths:

1. Offers on-the-job training tailored to youth
2. Offers mentorship, coaching and/or networking opportunities for youth