Customer Service & Retail Front Desk Associate

Driven Brands Inc.; Waterloo; On-site; CAD 35,000 - 45,000; Full time

Job summary

Join a leading automotive services company as a Customer Service & Retail Front Desk Associate in Waterloo. This entry-level position involves assisting customers, creating estimates, and ensuring a positive experience. Ideal for those with a customer service mindset and basic computer skills. Be part of a growing team focused on customer satisfaction.

Qualifications

• Must have a positive attitude and customer service mindset.
• Must have basic computer skills.
• Prior phone or call center experience is a plus.

Responsibilities

• Intake and assist walk-ins, appointments, and returning customers.
• Create estimates, price quotes, and invoices for auto work.
• Answer phones and return customer calls.

Skills

Customer Service

Communication

Job description

Join to apply for the Customer Service & Retail Front Desk Associate role at Driven Brands Inc.

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Company : Driven Brands

We invite you to join us at Driven Brands!

Headquartered in Charlotte, NC, Driven Brands (NASDAQ : DRVN) is the largest automotive services company in North America, providing a range of consumer and commercial automotive needs, including paint, collision, glass, vehicle repair, oil change, maintenance, and car wash.

With over 4,500 centers in 15 countries, Driven Brands is the parent company of some of North America’s leading automotive service brands including Take 5 Oil Change, Take 5 Car Wash, Driven Glass, Meineke, Maaco, CARSTAR, and more. Our network services over 50 million vehicles annually and generates more than $5 billion in system-wide sales each year.

Our culture inspires high performance and innovation, enabling our employees to go further, faster in their careers. With amazing people and great brands, we confidently look forward to exciting growth ahead, and believe in following the values that support this vision.

Job Description

Uniban Canada, a part of the Driven Brands family of automotive aftermarket franchise brands, is a leading technology-based provider of automotive glass repair, replacement, and ADAS calibration services for vehicle owners, fleets, and insurance carriers. Founded in 1977, Uniban Canada also offers technology-enabled glass claims management services for insurance carriers.

Uniban Canada today has the largest network of installers with more than 320 service centres and 300 mobile units. Our network of franchises, banners, and authorized agents is connected by the corporate objectives and the shared values of customer satisfaction and superior customer experience.

Specific Responsibilities Include

• Intake and assist walk-ins, appointments, and returning customers
• Create estimates, price quotes, and invoices for auto work
• Answer phones and return customer calls
• Assist Manager with daily parts returns
• Ensure accuracy when ordering parts
• Input documentation on all calls and follow-up with callers as needed
• Confirm all mobile jobs parts and materials before dispatching drivers
• Open new accounts and service existing accounts
• Maintain a professional appearance and positive attitude

Requirements

• Must have a positive attitude and customer service mindset
• Must have basic computer skills
• Must have strong communication skills
• Prior phone or call center experience is a plus

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other
• Retail

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Front Desk Associate • Waterloo, Region of Waterloo, Canada