Client Service Specialist, Canadian Commercial Banking - St. John's

Scotiabank; San Juan de Terranova; On-site; CAD 45,000 - 55,000; Full time

Job summary

A leading bank in the Americas is seeking a Client Service Specialist to support Relationship Managers by providing excellent service to clients. The role involves managing client inquiries, ensuring compliance, and promoting a high-performance culture. Candidates should possess strong organizational and communication skills, with experience in financial services preferred.

Benefits

Competitive compensation and benefits

Diverse opportunities for professional growth

Internal training and development programs

Qualifications

• 1-3 years in financial services or related industry.
• Knowledge of onboarding, KYC, AML processes.

Responsibilities

• Resolve client inquiries and educate customers on processes.
• Build relationships and cultivate a customer-focused culture.
• Gather information to assess risk profiles and ensure compliance.

Skills

Customer focus

Organizational skills

Interpersonal skills

Time management

Communication

Education

College/University degree

Tools

MS Office

Job description

Requisition ID: #

Join a purpose-driven, winning team committed to results in an inclusive, high-performing culture.

The Client Service Specialist (CSS) supports Relationship Managers by providing seamless service to new and existing clients, managing their end-to-end banking needs. Acting as the primary contact, the CSS coordinates with internal partners and directly interacts with clients to gather key information for onboarding and ongoing service. This role focuses on servicing all segments within Commercial Banking Distribution.

Responsibilities include resolving client inquiries, educating customers on processes, and managing expectations regarding timeframes. The CSS contributes to the success of the Commercial Bank in Canada by executing individual goals, plans, and initiatives aligned with business strategies, while ensuring compliance with regulations, policies, and procedures.

Key Responsibilities:

1. Resolve client inquiries: Educate customers on processes and set expectations.
2. Deliver quality customer experiences: Adhere to SLAs and escalate issues as needed.
3. Ensure consistent service standards: Resolve concerns efficiently, escalate to Team Lead when necessary.
4. Build relationships: Cultivate a customer-focused culture by engaging clients and internal partners, leveraging bank resources.
5. Gather information: Collect data from clients and sources to assess risk profiles, ensuring regulatory compliance.
6. Coordinate account activation: Work with departments to activate accounts promptly, providing ongoing support.
7. Educate clients: Inform about banking channels and tools, address questions, and ensure comfort with services.
8. Consider risk culture: Incorporate risk considerations into daily activities and decisions.
9. Maintain operational standards: Follow bank values, conduct, and control measures, including AML and sanctions compliance.
10. Promote a high-performance environment: Contribute to an inclusive, results-oriented workplace.

Required Skills and Qualifications:

1. College/University degree or equivalent experience.
2. 1-3 years in financial services or related industry.
3. Commitment to accuracy, customer focus, and results.
4. Strong organizational, time management, and interpersonal skills.
5. Excellent written and verbal communication skills.
6. Knowledge of onboarding, KYC, AML processes.
7. Proficiency in MS Office applications.
8. Flexible and adaptable to various tasks.

What We Offer:

1. The chance to join a forward-thinking, collaborative organization.
2. Diverse opportunities for professional growth.
3. Competitive compensation and benefits.
4. Internal training and development programs.
5. A commitment to community engagement and making a difference.

Locations:

Canada: Newfoundland and Labrador: St John's, Mount Pearl

Scotiabank is a leading bank in the Americas, guided by the purpose: "for every future." We help customers and communities achieve success through a broad range of financial services.

We value diversity and are committed to an inclusive environment. Accommodations are available during the recruitment process. Candidates must apply online. Only selected candidates will be contacted for an interview.