Commercial Collection Agent

GroupEcho Canada inc.; Montreal; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading company in Montreal is seeking a motivated Commercial Collection Agent to recover outstanding debts while maintaining positive client relationships. The role involves negotiating payment plans, resolving disputes, and providing exceptional customer service in a dynamic team environment. With a focus on work-life balance, this full-time position offers competitive commissions and benefits.

Benefits

Competitive commissions

Opportunities for career growth

Dynamic and supportive team environment

Extended health, dental and vision care

Life insurance

RRSP employer match program

Work-life balance

Qualifications

• Proven experience in collections or customer service, preferably in a financial environment.
• Ability to work independently and manage time effectively.

Responsibilities

• Contact clients via phone, email, or mail to follow up on outstanding debts.
• Negotiate payment plans and settlements in accordance with company policies.
• Maintain accurate records of all communications and transactions.

Skills

Communication

Negotiation

Problem Solving

Attention to Detail

Customer Service

Education

High school diploma or equivalent

Additional education or certification in finance or business

Tools

Microsoft Office Suite

Collection software

Job description

Do you like to talk to businesses? Do you like to work regular full time daytime hours?

Well, we got the role for you as a Commercial Collection agent!

Summary

As a Collection Agent, you will be responsible for recovering outstanding debts while maintaining positive relationships with our clients. You will use your excellent communication and negotiation skills to resolve payment issues and ensure timely collections.

Key Responsibilities :

• Contact clients via phone, email, or mail to follow up on outstanding debts.
• Negotiate payment plans and settlements in accordance with company policies.
• Maintain accurate records of all communications and transactions in our database.
• Investigate and resolve disputes regarding debts in a professional manner.
• Work collaboratively with other departments to ensure efficient collection processes.
• Provide exceptional customer service while maintaining professionalism in all interactions.

Qualifications :

• High school diploma or equivalent; additional education or certification in finance or business is a plus.
• Proven experience in collections or customer service, preferably in a financial environment.
• Excellent communication and negotiation skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and manage time effectively.
• Proficient in Microsoft Office Suite and experience with collection software is an advantage.

What we offer

• Base salary (existing client base), competitive commissions
• Opportunities for career growth and advancement
• Dynamic and supportive team environment
• Extended health, dental and vision care, life insurance, RRSP employer match program
• We strive on work life balance, no overtime or weekends
• WFM permanently, full time

If you're a motivated commercial collection agent with a passion for helping clients and driving results, we'd love to hear from you. Apply now and become part of our successful team!

Only selected candidates will be contacted.

• High school diploma or equivalent; additional education or certification in finance or business is a plus.
• Proven experience in collections or customer service, preferably in a financial environment.
• Excellent communication and negotiation skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and manage time effectively.
• Proficient in Microsoft Office Suite and experience with collection software is an advantage.