Customer Service Officer - Windsor

BOQ Group; Windsor; On-site; CAD 40,000 - 55,000; Full time

Job summary

Join a dynamic team as a Customer Service Officer at a leading banking group in Windsor. You will be the first point of contact, providing exceptional service and helping customers explore their financial needs. This role offers career development opportunities in a supportive environment that values diversity and inclusivity.

Benefits

Flexible working arrangements

Discounted financial products

Salary sacrificing options

Paid parental leave

Option to purchase additional annual leave

Discounted private health insurance

Employee Assistance Program (EAP)

Access to employee network groups

Pride in Diversity membership

Qualifications

• Exceptional communication and relationship building skills.
• Genuine interest in banking.

Responsibilities

• Provide exceptional customer service as the first point of contact.
• Educate customers on digital banking solutions.
• Conduct needs-based conversations for personal banking opportunities.

Skills

Communication

Relationship Building

Customer Service

Job description

About The Role

Do you have a passion for customer service and want to kickstart your career in banking?

Are you an experienced customer service professional with excellent relationship building skills and a passion for delivering excellent service to customers?

Join our dynamic team and unlock amazing career development in the banking industry!

As the Customer Service Officer, you will be the first point of contact in the Branch, providing exceptional customer service to our customer network, by identifying and supporting customers to explore their current and future financial needs.

You will be responsible for undertaking transaction activities for customers, educating customers on using digital banking solutions, and conducting needs-based conversations to generate opportunities in personal banking and lending.

About You

Someone with exceptional communication and relationship building skills will thrive in our environment.

We're looking for career-minded individuals with a genuine interest in, or passion for banking.

If you are a team player who loves to collaborate, brings a proactive attitude, and is committed to exceeding customer expectations, then we want to hear from you!

While previous banking experience is appreciated, it is not a prerequisite.

About Us

BOQ Group is a unique collection of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.

Our brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist) each have their own customer audience and brand personality but share the goal of building social capital through banking — creating trust with customers, exploring staff potential, and believing that small gestures and big ideas can change communities.

Our inclusive vision is to foster a workspace that values and leverages difference, creating new possibilities where our people feel confident to bring their best selves to work every day. We embrace diversity and believe our workforce should reflect the communities we serve.

Since 2021, BOQ Group has been recognized as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). In 2023, we implemented an innovative Reconciliation Plan to promote inclusivity across BOQ Group.

Our Benefits

We are passionate about creating an environment that nurtures your professional and personal growth. Our benefits include:

• Flexible working arrangements
• Discounted financial products
• Salary sacrificing options
• Paid parental leave with no minimum requirements
• Option to purchase additional annual leave
• Discounted private health insurance
• Employee Assistance Program (EAP)
• Access to employee network groups (First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, Accessibility)
• Pride in Diversity membership

We are committed to a workplace where everyone feels valued and supported. Join us to be part of a caring community!

How To Apply

Apply for this role at #boqgroup #retailbanking via our Careers Page or follow the links provided.

BOQ Group encourages diversity and inclusivity. Aboriginal and Torres Strait Islander People are encouraged to apply. We welcome all backgrounds, genders, expressions, sexualities, cultures, bodies, and abilities. Please share your pronouns and any reasonable adjustments needed during the interview process.

Employment is contingent upon background screening to comply with the Anti-Money Laundering and Counter Terrorism Financing Act, including identity, reference, criminal, immigration, academic, and bankruptcy checks.

No agency applications, please.

Refer a Friend

This role is eligible for our Referral Bonus Program (internal employees only). To refer a friend, follow these steps:

• Follow this link: External Job Advert
• Click on Send job to a friend