Event Audio Visual Technician - Banff (Part Time & Full Time)

Encore Can; Banff; On-site; CAD 35,000 - 50,000; Full time

Job summary

Encore Canada is seeking an Event Audio Visual Technician in Banff. This role involves the setup and operation of audiovisual systems, ensuring customer satisfaction, and requires technical ability and effective communication skills. Ideal for entry-level candidates with a passion for events and technology.

Qualifications

• 1 year of customer service or hospitality experience preferred.
• 1 year of audio-visual experience or equivalent in an educational environment preferred.

Responsibilities

• Setup and operation of audiovisual systems in hospitality.
• Ensure customer satisfaction and effective communication with clients.
• Troubleshoot and problem-solve equipment and software issues.

Skills

Customer Service

Technical Ability

Education

High School Diploma

Associate’s degree

Job description

Join to apply for the Event Audio Visual Technician - Banff (Part Time & Full Time) role at Encore Canada .

A Technician is responsible for the setup and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director, Event Technology.

Key Job Responsibilities

Equipment Operation

• Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.

Customer Service

• Strives to exceed the expectations and needs of internal and external customers.
• Maintains a positive relationship with all clients through effective communication.
• Meets with guests on-site to ensure that their needs are met and the equipment setup is working properly.
• Monitors events and checks in on customers throughout the day.
• Understands and fosters the hotel / client relationship.

Technical Ability

• Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem-solve with equipment and software issues.
• Handles equipment challenges and changes in a timely and professional manner.
• Understands company processes, follows procedures, and completes systems entry and paperwork accurately.
• Uses the equipment sheets to determine the equipment scheduled for setup and for strike. Interacts with other staff and outside vendors for equipment.
• Increases revenue by utilizing floor up-selling techniques.
• Works with clients to finalize invoices.
• Completes order entries in Navigator, as needed.

Job Qualifications

• High School Diploma required. Associate’s degree is preferred.
• Achieve Technical Level 3 Certification per Encore Technical Skillset Matrix within 180 days (Technical Skill Set Matrix or @Encore / HR / Global Learning).
• 1 year of customer service or hospitality experience is preferred.
• 1 year of audio-visual experience or equivalent in an educational environment is preferred.
• A valid driver’s license is required for team members that may operate Company vehicles.
• Additional DOT requirements may need to be met if applicable.

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Design, Art / Creative, and Information Technology

Events Services

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