Customer Experience Associate-1

TD; Canada; On-site; CAD 60,000 - 80,000; Full time

Job summary

Ein führendes Finanzinstitut sucht einen Customer Experience Associate, der die Kundeninteraktionen verbessert. In dieser Rolle sind Sie verantwortlich für die Bearbeitung von Transaktionen und die Empfehlung geeigneter Banklösungen. Das Unternehmen bietet eine positive Arbeitsumgebung und fördert die berufliche Entwicklung. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem dynamischen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie, um Teil eines innovativen Teams zu werden.

Benefits

Gesundheitsleistungen

Rentenpläne

Karriereentwicklung

Bezahlter Urlaub

Mitarbeiterrabatte

Qualifications

• Mindestens 1 Jahr relevante Erfahrung im Kundenservice.
• Starke organisatorische Fähigkeiten in einem schnelllebigen Umfeld.

Responsibilities

• Bearbeitung von Transaktionen wie Einzahlungen und Abhebungen.
• Empfehlung maßgeschneiderter Banklösungen für Kunden.

Skills

Kundenservice

Transaktionsverarbeitung

Kommunikationsfähigkeiten

Organisation und Zeitmanagement

Education

High School Diploma

Undergraduate Degree

Tools

MS Office

Job description

Work Location:

Ottawa, Ontario, Canada

Hours:

15

Line of Business:

Personal & Commercial Banking

Pay Details:

$22.50 - $28.33 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are key features of the colleague experience at TD. Our policies and practices are designed to allow colleagues to progress through the salary range over time as they advance in their roles. The actual base pay offered may vary based on skills, experience, knowledge, location, and organizational needs. Candidates are encouraged to discuss compensation with their recruiter for specific details.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We aim to build deep, long-lasting relationships with customers through a range of transactions and advice on services, products, and solutions. We understand customer needs and promote suitable products, referring customers to the appropriate team members, ensuring a positive experience.

Join TD Canada Trust and embody our values: Think like a customer, Act like an Owner, Innovate with purpose, and Execute with Speed and Impact.

Role Summary:

Are you personable and eager to make customer interactions delightful? Can you process financial transactions accurately and provide excellent customer service? If yes, apply for the Customer Experience Associate position. We're seeking a well-rounded individual who understands customer needs and can recommend banking solutions for a positive experience.

Responsibilities:

• Process transactions like deposits, withdrawals, and bill payments following procedures, regulations, and ethical standards.
• Identify customer needs and recommend tailored solutions, maintaining confidentiality.
• Address and resolve customer concerns, escalating issues as needed.
• Meet goals by promoting banking solutions and completing tasks accurately and promptly.
• Engage personally with customers to advise on banking solutions clearly.
• Contribute to a positive, diverse, and equitable work environment and participate in personal development.
• Support team efforts, communicate effectively, and keep routine activities updated.
• Deliver quality customer experiences and suggest operational improvements for efficiency.

Qualifications:

• High School diploma and/or 1+ years relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong organizational, planning, and time management skills in a fast-paced setting.
• Proficiency in MS Office and internet use.
• Initiative, accuracy, and attention to detail to handle multiple priorities.
• Excellent communication skills to connect effectively with diverse individuals.

About Us:

TD is a leading global financial institution, the fifth largest bank in North America, serving over 27 million households and businesses worldwide. With over 95,000 colleagues, we are committed to our vision to Be the Better Bank and to enriching the lives of our customers, communities, and colleagues.

We prioritize customer experience and innovation, supporting colleagues through development, mentorship, and training programs. We are growing, and so will you.

Rewards and Benefits:

Our Total Rewards package includes base salary, variable compensation, health benefits, retirement plans, paid time off, discounts, career development, and recognition programs. Learn more about our offerings.

Additional Information:

We support your growth through development conversations, training, and benefits. Note that employment regulations may vary by province or territory.

Colleague Development & Training:

We offer career planning, mentoring, and training to help you succeed and advance within TD.

Interview & Accommodations:

We will contact selected candidates for interviews and communicate outcomes promptly. We accommodate accessibility needs during the process; please inform us if needed.

We look forward to your application!

Language Requirement (Quebec only):

Sans Objet