Analyst, Client Services, Capital Markets

CIBC; Old Toronto; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

CIBC is seeking a dedicated professional for their Client Services team in Toronto. This role involves managing client onboarding activities, ensuring compliance with AML/KYC regulations, and providing exceptional client experiences. Candidates should have a financial background and experience in AML/KYC. The position offers a hybrid work arrangement, allowing flexibility with three days on-site and two days remote. CIBC values teamwork and accountability, aiming to create a supportive environment for its employees.

Benefits

Competitive salary

Incentive pay

Banking benefits

Defined benefit pension plan

Employee share purchase plan

Vacation offering

Wellbeing support

MomentMakers recognition program

Qualifications

• Minimum 1 year of experience in AML/KYC, Dodd-Frank, and OTC reporting.
• Experience in a customer-facing role related to Capital Markets.

Responsibilities

• Manage end-to-end client onboarding activities for Capital Markets.
• Conduct research to determine document requirements for onboarding.
• Engage with clients to collect necessary documentation.

Skills

Analytical Thinking

Communication

Data Management

Education

Financial background

Tools

Microsoft Word

PowerPoint

Excel

Job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html)

What You’ll Be Doing

The Client Services (CS) team holds a global mandate for client onboarding within the Capital Markets lines of business. The team is primarily responsible for managing the end-to-end client onboarding activities, including the collection of client data for record keeping purposes through research and/or interaction with front office and clients. The Client data is captured in the client onboarding system together with supporting documentation to meet the Anti-Money Laundering/Know Your Client (AML/KYC) Regulations. Accurate client data is essential for Regulatory and Tax reporting.

Reporting to the Director/team leader, you will execute the end-to-end client onboarding activities for new clients and conduct regular and adhoc AML risk review activities for existing clients. You will also participates in Capital Markets strategic initiatives under the leadership of the Head of CS.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 3 days per week on-site, while other days will be remote.

How You’ll Succeed

• Client Engagement: You adhere to Client Services Procedures and Processes to ensure accurate, efficient, and seamless onboarding for Capital Markets clients. You are required to conduct research to determine document requirements for onboarding, offboarding as well as remediation efforts. Part of your responsibilities will be to engage the front office or clients to collect necessary documentation, ensuring alignment with AML regulations and promoting a business and client experience. It is important to ensure timely follow ups with clients to secure all required information and share relevant details with internal or external stakeholders. You will accurately input and maintain client data in systems and application(s). Acting as the primary point of contact for front office and internal teams (e.g. Credit, Legal, Operations etc.). In addition, coordinate with business sponsor/supervisor to ensure that all onboarding tasks are completed promptly.

• Accountability: You demonstrate commitment to continuous learning, maintaining a high level of knowledge of Capital Markets business products as well as AML/KYC standards primarily in Canada, the US and UK. You will conduct thorough research to understand documentation requirements for onboardings and other adhoc reviews. You will be required to apply sound judgement to make timely decisions and take necessary action, especially when handling high-risk or restricted clients. You will support regional Client Services teams with high priority onboards, projects/ initiatives, as needed. Operate effectively in a fast-paced and high-demand environment where priorities can shift quickly. It is expected that you have full accuracy and a high attention to detail during AML Due Diligence and data management initiatives, and avoid findings in audit reviews.

• Teamwork and Trust: You will be working in a dynamic team environment where maintaining effective communication, collaboration, sharing of skills and knowledge is critical. You need to be comfortable working within a challenging environment and capable of managing high priorities that can shift to ensure an excellent customer and stakeholder experience. Adhere to Client Services Procedures and Processes to ensure compliance with policies and assist team members with special projects and temporary assignments.

Who You Are

• You’re committed and put our clients first . You focus on delivering a seamless and smooth "customer experience" regardless of the complexity of the Capital Markets internal infrastructure and you are vigilant in delivering results, with strong attention to detail, and focus on overcoming obstacles.

• You’re knowledgeable and experienced . You have a financial background and a minimum 1 year of experience in AML / KYC, Dodd-Frank and OTC reporting preferably in a function related to Capital Markets and customer-facing role. You work with Microsoft Word, PowerPoint and Excel. Fluency in Spanish and/or Portuguese is an asset.

• You’re goal oriented . You have a "can do" attitude with a passion for driving solutions and a sense of urgency to prioritize and multi-task. You provide strong results-orientation that includes adherence to policies, procedures and deadlines while maintaining high quality results/output. You address conflicts and escalate issues, where appropriate.

• You’re passionate about people . You are confident and professional when communicating with customers, sales & trading and all levels of the organization including your teammates.

• Values matter to you . You bring your real self to work and you live our values - trust, teamwork, and accountability.#LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program, defined benefit pension plan, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-161 Bay St., 9th

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Anti-Money Laundering (AML), Business Analysis, Business Effectiveness, Capital Markets, Client Onboarding, Communication, Data Management

At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability.

Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.

Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.