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Vice President of Professional Services

Harris Computer

New Brunswick

On-site

CAD 120,000 - 180,000

Full time

6 days ago

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Job summary

A leading company in software solutions for utilities seeks a Vice President of Professional Services to oversee product delivery and team management. The role involves strategic leadership, customer engagement, and operational excellence to drive growth and satisfaction.

Benefits

Comprehensive Medical, Dental, and Vision coverage

Employee stock ownership

RRSP matching programs

Lifestyle rewards

Flexible work options

Qualifications

5+ years of leadership experience in Professional Services.
10+ years managing a professional services organization.

Responsibilities

Ensure performance against measurable goals for the professional services team.
Develop operational plans, budgets, policies, and procedures.
Lead and develop a team of service professionals.

Skills

Leadership

Communication

Team Development

Customer Satisfaction

Join to apply for the Vice President of Professional Services role at Harris Computer

We are seeking a Vice President of Professional Services to oversee the delivery of Harris and NorthStar products to our customers. You will collaborate directly with the Executive Vice President and work with a motivated executive team to build an organization that achieves exceptional financial results and long-term organic growth.

What Your Impact Will Be

Ensure performance against measurable goals for the professional services team, aligned with division growth and profitability targets. Regularly monitor, measure, and provide coaching to team members.
Collaborate with peers to maximize overall business effectiveness.
Innovate and evolve our implementation strategy to increase efficiency and flexibility, providing a consistent customer experience.
Maintain proactive communication with customers, manage issues, and ensure contractual obligations are met to sustain high customer satisfaction.
Secure additional contracts for services and products to enhance customer experience.
Lead and develop a team of service professionals, fostering skills and capabilities aligned with business strategies.
Create a positive work environment that promotes learning, sharing, and trust, with a recognition system that rewards exemplary behaviors.
Develop operational plans, budgets, policies, and procedures to meet customer satisfaction and revenue goals.
Present financial, project, and customer satisfaction reports to senior management.
Perform other duties and projects as assigned.

What We Are Looking For

5+ years of leadership experience in Professional Services.
10+ years of experience managing a professional services organization.
Experience managing teams of 20+ members, with a background in developing leaders.
Proven experience managing distributed, remote teams.
Experience with remote delivery models and cloud solutions.
Previous ownership and management of a P&L.

What Would Make You Stand Out