Administrative Support, Programs, CPLED (Learning Management Systems, Support)

Law Society of Alberta; Calgary; Hybrid; CAD 40,000 - 55,000; Full time

Job summary

Join a dynamic team as a Programs Administrative Support at a leading legal education organization. This role offers the chance to develop your administrative skills while providing essential support to students and staff. You will be responsible for managing communications, assisting with program logistics, and ensuring high-quality customer service. The position operates under a hybrid work model, allowing flexibility while maintaining strong team collaboration.

Qualifications

• Ability to work independently and collaboratively.
• Excellent verbal and written communication skills.

Responsibilities

• Provide administrative and clerical support to the Programs Team.
• Monitor CPLED inboxes and respond to inquiries.
• Assist with scheduling and logistical support for events.

Skills

Communication

Organizational Skills

Customer Service

Attention to Detail

Education

Post-secondary Education

Tools

Microsoft Office

Job description

The Canadian Centre for Professional Legal Education (CPLED) is a non–profit organization that provides the training needed before being called to the Bars of Alberta, Manitoba, Saskatchewan and Nova Scotia. Law societies in the participating provinces require students to article and complete CPLED’s Practice Readiness Education Program (PREP) before becoming a lawyer.

CPLED is dedicated to helping students hone their practical skills and assess how well they can apply their legal knowledge and skills in everyday situations. This helps ensure new lawyers are well-equipped to meet the demands of the workplace. CPLED maintains a high standard of programs and services for students to ensure a strong transition into the legal profession.

The Programs Administrative Support role is an exciting way to kickstart your career in a unique and dynamic environment. By working with CPLED as a Programs Administrative Support, you will hone your time management skills in a fast-paced environment and have the rare opportunity to see your efforts grow.

The primary role of the Programs, Administrative Support, is to provide administrative and clerical support to the Programs Team.

Success in this position requires excellent communication, analytical and judgement skills, organizational and time management skills with strong attention to detail and the ability to work independently and as part of a team. A strong aptitude to provide exceptional customer service is essential.

Key Responsibilities

As a member of the Programs team, you will

• Provide excellent customer service. Developing and maintaining professional relationships with students, staff, and external stakeholders.
• Monitor CPLED inboxes and respond or follow up with various stakeholders’ emails and phone inquiries while adhering to CPLED’s 24-hour response policy.
• Provide administrative support and program assistance.
• Assist in Desire to Learn (D2L) and LexisNexis updates and administering student content questions.
• Provide support with scheduling, coordinating, and assigning assessors for various activities within CPLED programs.
• Provide logistical support for meetings, classes, webinars, and other events as required.
• Prepare documents and packages for students as required.
• Collaborate with other departments to ensure students access necessary course materials and resources.
• Assist in setting up and monitoring the online course platform, if applicable.
• Distribute important course announcements and updates to students as directed.
• Collaborate with other departments to ensure that students have access to necessary course materials and resources.
• Assist with ad-hoc technical projects and customer service tasks.
• Perform general office duties if and as needed.

Qualifications

• Strong aptitude for computers combined with Microsoft Office knowledge.
• Ability to respond to requests for service and assistance in a friendly and customer service-oriented manner.
• Post-secondary education is considered an asset.
• Proven ability to work independently and collaboratively within a team environment.
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of stakeholders.
• Strong attention to detail with demonstrated professional and quality outcome work ethic.
• Plan and handle multiple projects simultaneously, prioritizing tasks appropriately and setting deadlines.
• Proven ability to protect confidentiality.
• Make a positive contribution to a high-performance, results-orientated culture.

Additional Information

The Canadian Centre for Professional Legal Education (CPLED) is partnering with the Law Society of Alberta on this search. CPLED thanks all applicants, however, only selected candidates will be contacted. CPLED values diversity in its workforce and equal access to opportunity. All inquiries and applications will be handled with the highest level of confidentiality.

Current Hybrid Work

Our current Hybrid work model requires staff to have in-person time in the office and work remotely on other days. Attendance in the office is mandatory on Wednesdays and Thursdays for all staff unless it is an exemption day due to live student sessions or indicated by your Manager. Mondays, Tuesdays and Fridays remain flexible, allowing you to work remotely. However, you are also welcome to work three, four or five days in the office. We believe this hybrid model will provide staff with the best of both worlds and allow us to maintain strong connections, collaboration, and productivity.

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