Reception Host

Scarlet Hotel; Front of Yonge; On-site; CAD 35,000 - 55,000; Full time

Job summary

An exciting opportunity awaits at a family-owned hotel known for its warm hospitality and commitment to guest satisfaction. As a reception host, you'll be the first point of contact for guests, ensuring their experience is memorable from check-in to check-out. Your role will involve greeting guests with a smile, managing inquiries, and maintaining a welcoming reception area. This position offers a competitive salary, a share of hotel tips, and various perks, including discounts and health benefits. Join a close-knit team that values flexibility and contributes to creating a unique and enjoyable environment for all visitors.

Benefits

Competitive salary

Share of Hotel Tips

Learning and internal career progression

28 days holiday per year

Long service scheme

40% off food and drinks

Local partnership discounts

Health Shield Healthcare Plan

On-site team accommodation

Qualifications

• Strong customer service skills to enhance guest experience.
• Ability to handle cash and card transactions efficiently.

Responsibilities

• Greet guests warmly and manage check-in/check-out processes.
• Anticipate and fulfill guest needs for a seamless stay.
• Maintain a tidy reception area reflecting hotel warmth.

Skills

Customer Service

Communication Skills

Cash Handling

Flexibility

Education

High School Diploma

Job description

At our hotels, our reception hosts are the heart and soul of the guest experience. Warm, friendly, and caring by nature, they play an integral role in two unique locations: Scarlet, our adults-only eco-sanctuary where the beauty of natural living is celebrated, and Bedruthan, a creative and welcoming haven for all to enjoy.

From greeting guests with a warm smile at check-in, to anticipating their every need during their stay, and offering a heartfelt farewell upon departure, our reception team ensures that every moment at our hotels is special. Their flexibility and willingness to support other departments make them a key part of our close-knit team, and their efforts are always deeply appreciated.

Each day at the hotels brings something new, and while your responsibilities will vary, you can always expect to:

1. Greet arriving guests with a swift and welcoming check-in process
2. Answer any questions from guests, offering insights into both the hotel and the surrounding area
3. Anticipate guests' needs to ensure a seamless and enjoyable stay
4. Maintain a tidy, inviting reception area that reflects the warmth of our hotels
5. Handle cash and card transactions with efficiency, ensuring a smooth checkout experience
6. Prepare everything for the next day's guests/Arrival

Each day brings new challenges and opportunities, allowing you to make a real impact on our guests' experience. We are looking forward to having someone join our team and contribute to providing a welcoming, comfortable environment for everyone who visits.

Benefits

As a family-owned, independent Cornish business, we value every member of our talented team. We offer a range of benefits and perks to reflect our commitment to making our hotels such a desirable place to work. These include:

1. Competitive salary PLUS a share of the Hotel Tips
2. A people-centric working environment
3. Learning and internal career progression opportunities
4. A permanent contract with 28 days holiday per year (29 after 1 year)
5. Long service scheme, enjoy a free stay at Bedruthan after your first year!
6. Enjoy 40% off food and drinks, along with a range of other services throughout the hotel with our own discount scheme!
7. Local partnership discounts
8. Health Shield Healthcare Plan

On-site team accommodation is available.

Perched on the rugged clifftops of North Cornwall, Bedruthan and Scarlet have always been trailblazers in hospitality. Going above and beyond to make sure when you join our family you will be a part of one of the most exciting independent companies in the UK.

Joining our team isn’t a job, it’s a lifestyle choice.