Residential Mortgage Underwriter, Specialized Credit

EQ Bank | Equitable Bank; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading bank is seeking a Residential Mortgage Underwriter to assess mortgage applications and ensure compliance with lending policies. The role involves strong analytical skills and customer service orientation, with a focus on maintaining service quality and profitability. Join a dynamic team that values innovation and teamwork.

Benefits

Competitive discretionary bonus

Market-leading RRSP match program

Qualifications

• 2+ years’ mortgage experience in prime and/or alternative markets.
• Experience in high-volume, high-intensity environments.

Responsibilities

• Assess all new mortgage applications and issue commitments.
• Verify supporting documentation for accuracy and legitimacy.
• Provide high-level customer service to mortgage brokers.

Skills

Analytical Skills

Attention to Detail

Communication Skills

Organizational Skills

Customer Service

Education

Post-secondary degree in a financial field

Tools

MS Office

Job description

Join a Challenger

Being a traditional bank just isn’t our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what’s possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing things. If you’re not afraid of taking on big challenges and redefining the future, you belong with us. You’ll get to work with people who will encourage you to reach new heights. We like to keep things fun, ask questions and learn together.

We are a big (and growing!) family. Overall we serve more than 670,000 people across Canada through Equitable Bank, Canada's Challenger Bank, and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together we have over $125 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. Our customers have named our EQ Bank digital platform (eqbank.ca) one of the top banks in Canada on the Forbes World's Best Banks list since 2021.

Position: Residential Mortgage Underwriter, Specialized Credit

The role involves assessing all new mortgage applications, issuing mortgage commitments, and collecting required documentation to move files to the solicitor instruction stage efficiently, within established guidelines. The focus is on exercising sound lending judgment while maintaining service quality and profitability.

1. Review received applications, verify supporting documentation for accuracy and legitimacy, and approve, decline, or refer applications for approval.
2. Ensure approved deals close as scheduled by following up on outstanding conditions and documents.
3. Follow up with brokers daily on mortgage commitments to maximize funding volumes.
4. Review documentation for accuracy, with a strong emphasis on AML & ATF requirements, including income and down payment verification.
5. Ensure compliance with company and insurer lending policies and procedures.
6. Assist with reporting, file management, and data integrity as needed.
7. Manage deal flow to meet deadlines and SLAs, utilizing reports to track funding pipeline.
8. Provide high-level customer service to mortgage brokers, building strong relationships and offering underwriting expertise.
9. Support team members and stay updated on policies and products.
10. Develop broker relationships through meetings to improve NPS results without compromising credit quality.

Qualifications and Skills

• Strong analytical and multi-tasking skills.
• Excellent attention to detail.
• Knowledge of AML & ATF practices.
• Organizational and time management skills.
• Ability to make decisions under pressure.
• Experience in high-volume, high-intensity environments.
• Excellent communication skills, both verbal and written.
• Customer service-oriented attitude.
• 2+ years’ mortgage experience in prime and/or alternative markets.
• Proficiency in MS Office (Word, Excel).
• Post-secondary degree in a financial field preferred.
• Knowledge of mortgage fraud risks and addressing misrepresentation concerns.

What We Offer

• Competitive discretionary bonus.
• Market-leading RRSP match program.

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