Technical Service Representative

About Us

SECURE is a leading Waste Management and Energy Infrastructure business headquartered in Calgary, Alberta. Our extensive infrastructure network located throughout western Canada and North Dakota includes Waste Management Facilities, Industrial Landfills, Pipeline Operations, Metals & Mining, and Specialty Chemicals. Energy Infrastructure includes Blending & Facility Supply and Trading & Storage.

Our number one goal every day is to go home safe. Like our values state, working the SECURE way starts with working safely. Safety is the cornerstone of our culture, because if we are not safe, nothing else matters.

Your Opportunity at SECURE

The Technical Service Representative drives and supports the growth of our business by identifying and evaluating opportunities for customer-driven solutions that are cost-effective. This individual will help define key business opportunities for SECURE's Production Solutions business line. This position is located in Fort St. John, British Columbia.

A Day in The Life

The responsibilities of this role include, but are not limited to:

• Actively participate in the development and commercialization of new products by working with technical, operational, sales, and marketing management.
• Field testing and sampling to provide routine analysis for specific production chemical programs.
• Provide and write technical product and application recommendations for customers.
• Apply significant knowledge of company, products, services, and industry best practices while serving as a technical advisor for key customers.
• Leverage knowledge of production solutions to enhance SECURE’s overall offering to customers.
• Comprehend and promote best practices through training of others, and implementation throughout the field chemical programs.
• Provide technical support and interface between the sales and laboratory teams.
• Maintain a high degree of technical knowledge of the industry/market segments by monitoring new developments, new products, new research, new concepts, etc. in the industry.
• Develop strategies for maximizing the account’s profitability while creating, implementing, and managing an account plan in conjunction with the business plan.
• Continually assess customer service levels to ensure clients receive the highest level of service.
• Meet with customers/potential customers to execute sales personally to develop, foster, and nurture strong client relationships through ongoing contact and follow-up.
• Proactively determine current and future customer needs.
• Continually learn new information and develop new strategies.
• Use lab equipment to test and qualify products to be used in field programs.
• Perform other duties as required.

Skills, Experience & Qualifications

The individual in this role will have:

• Post-secondary education with a bachelor’s degree or technical diploma in Petroleum Engineering, Chemical Engineering, Biological Sciences, Environmental Sciences, etc. is required.
• Experience in oilfield operations is considered an asset.
• Previous Chemical Technical Sales experience is considered an asset.
• A valid driver’s license and ability to travel to sites as needed.
• Adherence to all Occupational Health and Safety standards.
• Excellent verbal and written communication skills, and the ability to prepare technical reports.
• Proficient in Microsoft Office (Excel, Word, Outlook, PowerPoint).
• Self-motivated and the ability to work both independently and as part of a team.
• Excellent analytical problem-solving skills and negotiation skills.
• Confident, highly motivated, and determined with a good business sense and professional manner.
• Knowledge of production processes practiced in Canada is an asset.
• Detail-oriented and demonstrated interpersonal, time management, and organizational skills.
• Effective communication and customer service skills.

What's in it for you

At SECURE, we focus on opportunities for growth and improvement for our employees, our customers, our partners, and the communities we operate in. We are an energetic team driven by our customers' needs, and we care about making a meaningful contribution. We strive to attract, retain, and motivate employees by offering a competitive compensation package that recognizes employee contributions and performance.

In addition to rewarding job opportunities, we offer:

• Competitive industry wages, and compensation programs which include:
  • Employer paid benefits: health, dental & more.
  • Health care spending account.
  • Employee wellness program.
  • Employee savings plans.
• Career progression.
• A competitive employee referral program.
• Industry-leading safety standards.
• Community investment initiatives.

We believe our team’s strength comes from our diversity.

Every SECURE employee has a right to feel safe and welcome. We pride ourselves on being a respectful workplace where all employees have equal access to opportunity and support.

We are a trusted partner. We extend those same efforts outside of the organization through our respectful engagement with our diverse base of stakeholders in the communities in which we operate.

Applicants are not assessed on the grounds of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, or physical handicap. Our operations span across Canada and the United States and we actively seek out a wide range of applicants for both field operations and office roles.