Partner Success Manager

SOTI Inc; Mississauga; On-site; CAD 50,000 - 70,000; Full time

Job summary

SOTI Inc is seeking a Partner Success Manager in Mississauga to enhance customer satisfaction and retention. The role involves supporting sales operations, preparing quotes, and coordinating with various departments. Ideal candidates will have experience in customer-facing roles, proficiency in Salesforce, and strong communication skills.

Qualifications

• 1–2 years of customer/partner-facing experience required.
• Previous experience as a Sales Coordinator or similar role in a SaaS company preferred.
• Proficient in Salesforce and other CRM tools.

Responsibilities

• Prepare and send quotes to customers via Salesforce.
• Support the Account Manager and other sales staff with daily tasks.
• Generate and analyze sales reports, providing feedback for improvement.

Skills

Communication

Interpersonal

Negotiation

Organizational

Time Management

Problem Solving

Education

1–2 years of customer/partner-facing experience

Experience in a SaaS company

Tools

Salesforce

CRM tools

Job description

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.

Job Title : Partner Success Manager

Who We Are :

At SOTI, we are committed to delivering best-in-class mobile and IoT device management solutions. We seek out-of-the-box thinkers who appreciate the art of creating great software.

To us, being visionary is more important than doing things the way they’ve always been done.

What’s in it for you?

• The People - From our humble origins in our founder’s basement to our industry-leading position today, SOTI has worked hard to foster a company culture that emphasizes personal growth, continuous innovation, and fun.
• The Growth - Our environment fosters new ideas, fresh perspectives, and the ability to take them over the goal line. SOTI is a fast-paced environment with a global reach that encourages you to make your mark and be part of something big!
• The Technology - You’ll work with leading-edge technologies and take on complex, interesting projects as part of highly collaborative and agile teams. You will collaborate with SOTI’s partners, including leading tech giants, to stay at the forefront of emerging technologies.

What You'll Do :

• Prepare and send quotes to customers via Salesforce.
• Process orders and invoices accurately and promptly.
• Support the Account Manager and other sales staff with their daily tasks.
• Support perpetual cloud licenses and ensure a smooth transition for customers.
• Assist with support ticket escalations and follow up with customers until resolution.
• Act as an out-of-office backup for the Senior Account Manager and other sales staff.
• Coordinate with departments such as marketing, product development, and customer service to ensure customer satisfaction and retention.
• Maintain and update customer records and sales data in Salesforce and other CRM tools.
• Generate and analyze sales reports, providing feedback and suggestions for improvement.

Qualifications :

• 1–2 years of customer / partner-facing experience.
• Previous experience as a Sales Coordinator, Sales Assistant, or similar role in a SaaS company.
• Proficient in Salesforce and other CRM tools.
• Excellent communication, interpersonal, and negotiation skills.
• Strong organizational, time management, and problem-solving skills.
• Ability to work independently and as part of a team.
• Ability to handle multiple tasks and deadlines in a fast-paced environment.
• Knowledge of SaaS products, services, and industry trends.

LI-SI1

If you want to bring your ideas to life, apply at SOTI today.

We are committed to providing accessible employment practices in compliance with the Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please notify People & Culture at [e-mail] .

Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. Without a signed Services Agreement, SOTI will not consider or pay referral fees to recruiters.

J-18808-Ljbffr

Create a job alert for this search

Partner Manager • Mississauga, Peel Region, Canada