Desk Adjuster 2

Crawford & Company; Saskatchewan; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

Crawford & Company is seeking a Desk Adjuster 2 to join their team in Canada. This role involves investigating and settling claims, requiring at least 2 years of experience in an insurance environment. The position offers flexible working arrangements, including in-office, hybrid, or fully remote options. The ideal candidate will have strong communication skills, a commitment to quality service, and be proficient in claims handling.

Qualifications

• At least 2 years of technical claims handling experience.
• Working towards full independent adjusting license and CIP designation.
• Ability to evaluate and settle claims.

Responsibilities

• Investigate, collect, and analyze claims information.
• Evaluate coverage, liability, and quantum.
• Maintain accurate billing and time records.

Skills

Claims handling

Negotiation

Communication

Customer service

Bilingual (French/English)

Education

Post-secondary education in insurance

CIP designation

Tools

Office 365

Windows 10

Job description

We are currently recruiting for a Desk Adjuster 2 to join our team in Canada. The position location is flexible, and we can offer in-office, hybrid or fully remote working arrangements.

The successful candidate will investigate, evaluate, negotiate, and settle claims by telephone and correspondence. Settling losses within delegated authority or reporting to clients while also directing field adjusters and legal council on a task basis.

Responsibilities

• Investigation, collection, and analysis of claims information.
• Evaluates coverage, liability and quantum.
• Accurate recording, reporting and presentation of files
• Maintenance of accurate billing, and time and expense records.
• Work with manager to maintain client relations

Requirements

• At least 2 years of technical claims handling experience in an insurance claims environment, knowledge of commercial and personal lines in both Property and Auto PD is required
• Post-secondary education in an insurance related field, working towards full independent adjusting license and CIP designation is required
• Min of 4 CIPs completed wiht ability to obtain a probationary adjusting license for Ontario
• Ability to conduct telephone investigations, evaluate, negotiate and settle first and third party commercial lines claims
• Proficient in maintaining accurate and detailed activity, transaction and reserve records
• Advanced computer skills including Office 365 and Windows 10
• Excellent communication skills, must be a team player with a strong commitment to quality and customer service
• French / English Bilingualism would be considered an asset

Additional Information

We thank all applicants for their interest in Crawford & Company however, only those selected for an interview will be contacted.

Crawford is an Employment Equity employer committed to diversity and inclusion. We welcome applications from visible minority group members, women, Aboriginal people, persons with disabilities, members of sexual minority groups and others who may contribute to the further diversification of ideas.

Crawford is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Crawford’s own policies. We will work with applicants requesting accommodations at any stage of the hiring process. Applicants are required to provide their accommodation needs in advance and submit adequate documentation to support their request for accommodation in the assessment process and / or to perform the essential duties of the posted position. If you have an accommodation need, please email as soon as possible to make appropriate arrangements.

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