Abercrombie & Fitch - Key Lead, Vaughan Mills

Abercrombie and Fitch Co.; Vaughan; On-site; CAD 30,000 - 50,000; Part time

Job summary

Join a forward-thinking company as a Key Lead, where you will play a crucial role in enhancing the customer experience. This position offers the opportunity to lead a team, ensuring effective store operations while fostering a vibrant atmosphere for both customers and associates. With a focus on brand awareness and proactive thinking, you will help shape the shopping experience and drive sales performance. The company values diversity and inclusion, providing a supportive environment for personal and professional growth. If you're passionate about retail and customer service, this is the perfect opportunity for you to shine.

Benefits

Quarterly Sales Incentive Bonus

Merchandise Discount

Flexible Schedule

Opportunities for Career Advancement

Training and Development

Global Team Support

Qualifications

• Retail experience preferred, with a focus on customer service and communication.
• Ability to multitask and adapt in a fast-paced environment.

Responsibilities

• Ensure quality in-store customer experience as a Floor Supervisor.
• Drive store performance through customer experience and team achievement.

Skills

Customer Focus

Communication

Interpersonal Interaction

Fashion Trend Knowledge

Outgoing

Assertiveness

Adaptability/Flexibility

Stress Tolerance

Multi-Tasking

Work Ethic

Education

High School Diploma/G.E.D.

Job description

Company Description
Abercrombie & Fitch Co. (A&F Co.) is a global, digitally-led, omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.

Our Values
Our corporate purpose of being here for you on the journey to being and becoming who you are, fuels our customer-led brands and our global associates. We lead with this purpose and always put our people first, which is evidenced by our Great Place to Work Certification, as well as being named a Best Place to Work for LGBTQ+ Equality by the Human Rights Campaign. In addition to equitable compensation and benefit offerings, we offer a range of educational and engagement opportunities, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities.

Job Description
The Key Lead is responsible for ensuring all customers receive quality in-store experience. They do this by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates ensuring store operations are running effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.

What You’ll Do

1. Product Knowledge & Brand Awareness
2. Business Understanding
3. Proactive Thinking
4. Attention to Detail
5. Register/Point of Sales use
6. Asset Protection
7. Visual Displays
8. System Skills

Work Schedule Requirements
• Schedule will vary weekly but should expect to work at least 12-16 hours per week.
• Required availability on Saturdays and Sundays as well as certain holidays.
• In addition, during peak timeframes, hours will increase to support the needs of the business.

Qualifications
What it Takes
Education: High School Diploma/ G.E.D. equivalent preferred.
Retail Experience: At least 1 year of retail experience is preferred.
Supervisor/ Managerial Experience: No supervisory/ management experience is required.
Skills: Customer Focus, Communication, Interpersonal Interaction, Fashion Trend Knowledge, Outgoing, Assertiveness, Adaptability/Flexibility & Stress Tolerance, Poise & Ambition, Multi-Tasking, Applied Learning, Promoting Diversity & Inclusion, Work Ethic, Omni Channel Services.

Additional Information
What You’ll Get
As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:

1. Quarterly Sales Incentive Bonus
2. Merchandise Discount
3. Flexible Schedule
4. Opportunities for Career Advancement
5. Opportunity to Become a Brand Affiliate
6. Training and Development
7. A Global Team of People Who'll Celebrate you for Being YOU

FOLLOW US ON INSTAGRAM @LIFEATANF
Abercrombie & Fitch Co. is an Equal Opportunity/Affirmative Action employer