Senior Client Bill Representative

Northbridge Financial; Toronto; Hybrid; CAD 45,000 - 60,000; Full time

Job summary

Northbridge Financial is seeking a Client Bill Representative to provide exceptional customer service related to billing and premium rates. The role involves billing premiums, following up on past due accounts, and maintaining reports. Candidates should have post-secondary education and at least 2 years of customer service experience. Enjoy a hybrid work model and competitive benefits while contributing to a leading Canadian insurance company.

Benefits

Hybrid work model

Competitive salaries

Employee share purchase plan

Pension plans and RRSP

Flexible health benefits

Education assistance

Leadership training

Community support initiatives

Qualifications

• 2 years of front-line Customer Service experience.
• Exceptional communication skills.
• Team-first mentality.

Responsibilities

• Provide excellent customer service regarding billing and premium rates.
• Bill premiums, follow up on past due premiums, and audit files.
• Maintain daily and weekly reports.

Skills

Customer Service

Analyzing information

Problem solving

Education

Post-Secondary education (College or University)

Tools

Microsoft Office

Job description

What it’s like to be a Northbridge Client Bill Representative

When our clients have a question about their billing and premium rates, the Client Bill team provides excellent customer service to answer and support their needs.

The most important characteristic of our Client Billing team is the level of customer service they provide. Working with clients over the phone or email, they respond in a quick, timely manner and can come up with payment solutions that suit both the client and the customer.

In supporting the Premium Accounting team, they bill premiums from insureds while also following up on past due premiums, canceling policies, and pursuing outstanding earned premiums. They maintain daily and weekly reports, notify brokers and insureds of missing bank information and payments due, while also auditing files on a regular basis to look for discrepancies and inconsistencies.

We want your talent

If you are great at :

• Customer Service
• Analyzing information
• Problem solving

If you have :

• Post-Secondary education (College or University)
• 2 years of front-line Customer Service experience
• Exceptional communication skills
• Proficiency in Microsoft Office applications
• Team-first mentality

We really mean it when we say we put you first. Here are a few ways how :

• Hybrid work! You get to work from the office and at home 50 / 50, allowing you to manage both worlds with the ease and flexibility you need.
• We offer competitive salaries and support your financial health through our employee share purchase plan, pension plans, RRSP, discounts on staff insurance, and more!
• We help you prioritize your well-being from day one through flexible health benefits, early leave days, wellness programs, rewards, and recognition programs.
• We are invested in helping you grow in your career through education assistance to complete your CIP, FCIP, CRM or other courses desired, internal mobility, Leadership training, and mentoring programs.
• NBFC cares about the community and supports the causes you believe in with donation matching and team volunteer days.

Who we are :

We’re Northbridge Financial. We’re proud to be 100% Canadian and owned by Fairfax Financial. We serve through our Northbridge Insurance, Federated Insurance, and TruShield Insurance brands. We have a reputation for being one of Canada’s leading commercial property and casualty insurance companies. Our employees are dedicated to understanding the needs of our customers, and we go above and beyond to help Canadian businesses have a safer and brighter future. We’re a company of passionate people who put people first. Do you want to join a team that believes in working hard – and having fun at work – all while making a difference? Look no further than Northbridge.

At Northbridge Financial, we embrace and celebrate you and are committed to creating an inclusive workplace for all! No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.

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