Helpdesk / Technical Support - 2

LanceSoft Inc; Golden Horseshoe; Hybrid; CAD 40,000 - 60,000; Full time

Job summary

An innovative company is seeking a bilingual technical help desk specialist to provide exceptional support to users. In this role, you will assist clients with technical issues, leveraging your strong communication and problem-solving skills. The position offers a hybrid work model, allowing you to work from home with minimal onsite presence. This is a fantastic opportunity for those looking to grow in a supportive environment, with the chance to enhance your technical expertise and customer service skills while working in a dynamic team.

Qualifications

• 2-3 years of experience in customer service and browser troubleshooting.
• Knowledge of various computer software and strong communication skills.

Responsibilities

• Provide technical assistance to computer system users.
• Answer questions or resolve computer problems for clients.

Skills

Fluent English

Fluent French

Customer Service Experience

Browser Troubleshooting

Problem Solving

Communication Skills

Education

College/University in related field

Tools

Configuration Management Software

Desktop Communications Software

Operating System Software

Job description

Location: 4 - 2 weeks training onsite and then Hybrid work model – 4 days onsite per month
Contract Duration: 12 months
Extension: Yes, possibility of extension
FTE: Possible (based on performance + vacancy)
Number of Positions: 1 - FRENCH/ENGLISH
Schedule Hours: Monday-Friday – Either 9:30 am 5:30 pm or 10:30-6:30 pm, late shift coverage required on a rotation basis every 6 weeks - 12 pm - 8 pm shift

Summary:
The main function of a technical help desk specialist is to provide technical assistance to computer system users. A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.

Candidate Value Proposition:
The successful candidate will have the opportunity to work hybrid where they are only asked out come in 2x a month. Team provides wide range of support and opportunity for growth.

Must Haves:
• Fluent English/French- Mandatory (no exceptions, bilingual and fluency in both required)
• 2-3 Years Customer Service Experience
• 2-3 years of browser troubleshooting practices
• Knowledge of computer software, such as configuration management software, desktop communications software, and operating system software.

Nice to Have
- Previous Help Desk or Contact Center experience
-Technical Help Desk Experience

Soft Skills:
• Strong Verbal and written communication skills,
• problem solving skills,
• customer service
• empathy, finesse and interpersonal skills.
•High ability to work independently and manage one’s time.

Education:
College/University in related field preferred but not required

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