Campaign Specialist

About Us:

Teleperformance is a worldwide leader in client experience management and contact center business process outsourcing. With more than 410,000 employees, we are developing an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture:

At Teleperformance, we remain true to our core values of integrity, respect, professionalism, innovation, and commitment.

• Autonomous - We encourage and trust your decision-making skills.
• Progressive work environment - If you have skills to prove we have all ladders for you to grow.
• Flexible - We believe in results.
• Innovative - All ideas matter.
• Inclusive - Everyone is included and everyone wins.
• We work hard and party even harder.

About the job:

In this role, you will partner with an assigned portfolio of new clients to help them develop their first online advertising campaigns with the opportunity to have a significant impact on their business. It is a target-driven environment, where you will work towards individual targets and be part of a larger onboarding team.

Annual Base Salary starts at $40,000 with earning potential up to $54,000 based on maximizing bonus and in-year increments.

Responsibilities:

• Pitch and impact assigned customers in accordance with training provided, standards, and policies with a focus on deep-level insights, customer success, upsell strategy, and strong relationship management.
• Serve as a trusted consultant with customers to onboard, develop, and optimize advertiser’s campaigns.
• Interpret and develop business plans focused on driving customer goal achievement.
• Hit productivity, upsell, and customer impact targets.
• Handle a moderate volume of potential clients on a daily basis through outbound and inbound calls, aligning support with opportunities.
• Manage daily activities independently and proactively based on customer needs and incentives.

Qualifications:

• Bachelor’s degree, College degree, or equivalent Degree.
• 1-year minimum experience in consultative selling: managing a portfolio of customers, identifying customers/partners' needs, focusing on customer goals, results, and client satisfaction.
• Strong desire to meet or exceed productivity, readiness, sustainability, and task points, compliance, and customer satisfaction targets.
• Strong verbal and written communication skills to pitch on the phone and compose compelling proposals.
• Proven track record of target overachievement, strong sales attitude, and desire to meet and overachieve multiple KPIs and Sales Quotas.
• Knowledge of Google Ads or any Digital Marketing tool, understanding the synergy between different products, how to translate comprehensive marketing strategies into campaigns, and drive successful results.

Skills:

• Understanding of sales cycles including prospecting, communicating, negotiating, and the ability to sell based on value, not price.
• Excellent verbal and written communication skills within the required language(s).
• Dependable, reliable with a strong work ethic.
• Analytical and creative mindset, ability to solve problems.
• Proactive, organized, responsible, proven ability to work well with a team.

Benefits & Perks:

• Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.
• A robust career path with a full development plan and the opportunity to grow in the organization.
• Paid 4 weeks training, 2 weeks leave.
• Continuous learning through progressive training that is specific to your tenure and skills.
• Competitive salary with incentive programs.
• Positive and supportive environment.
• Weekly Friday socials, trivia nights, games, and movie outings.
• Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Schedule:

• Fixed schedule Monday to Friday, 9-hour shift from 9 AM to 6 PM.

Location:

• Candidates are advised to be within travel distance from our primary location Yonge & Eglinton.
• Hybrid setup, 4 weeks of product training will be on-site.

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process we are committed to accommodating you to best meet your needs.