AP Investigations Officer

RBC; Halifax; On-site; CAD 55,000 - 70,000; Full time

Job summary

Join a leading bank as a Subject Matter Expert in Accounts Payable, where you will resolve vendor inquiries and improve processes. This role offers a dynamic work environment, opportunities for professional growth, and a comprehensive rewards program.

Benefits

Comprehensive Total Rewards Program

Flexible benefits

Competitive compensation

Work/life balance options

Qualifications

• 2-5 years of operations experience in a financial sector environment.
• Knowledge in accounts payable and data analysis.

Responsibilities

• Analyze issues and provide resolution to vendor inquiries.
• Support AP processors for escalations on transactions.
• Identify and recommend solutions to recurring errors.

Skills

Communication

Critical Thinking

Customer Service

Interpersonal Relationship Management

Operational Delivery

Process Improvements

Time Management

Education

University or college degree in accounting, finance, business

Tools

Microsoft suite of applications

Excel

Job description

Job Summary

Job Description

What is the Opportunity?

• Responsible to effectively analyze issues and provide resolution to escalated vendor and business partner inquiries, using expert knowledge of accounts payable processes.
• Acts as subject matter expert for vendor and business partner care issues, identifying continuous improvement opportunities, developing action plans and solutions.
• Provides support to AP processors for escalations on Accounts Payable transactions.
  
  

What will you do?

• Takes ownership and accountability for the resolution of issues and concerns at the first point of contact; demonstrating a long-term perspective in addressing vendor/business partner concerns
• Provides consistent and high-quality service within established benchmarks contributing to achievement of service levels (SLA’s and KPI’s)
• Ensures all documents/data are examined for completeness and accuracy, and takes appropriate steps to correct any errors or omissions
• Proactively identifies and recommends solutions to recurring errors and service gaps; acts as a referral point/Subject Matter Expert (SME) for RBC employees and vendors.
• Maintaining any generic mailbox to ensure inquiries are answered promptly, within SLA’s.
• Maintain high proficiency in accounts payable systems and processes and controls ensuring compliance with policies and procedures
• Demonstrate a continuous improvement mindset
• Exercises due diligence in following operational risk policies, procedures, standards and guidelines.
• Provide input on documentation as it relates to SOPs
  
  

What do you need to succeed?

Must have:

• 2 -5 years of operations experience in a financial sector environment or equivalent education
• Knowledge in accounts payable
• Data analysis, focused and detailed; strong communication skills
• Excellent organizational and multitasking skills and ability to prioritize activities to ensure timelines are met
• Proficient in Microsoft suite of applications, intermediate to advanced excel,
• Some knowledge of all Regulatory and Compliance rules, Internal Audit reviews
  
  

Nice-to-have:

• Knowledge of RBC Accounts Payable processing
• Enterprise General Ledger (GL) Attestation policy, and Accounting policy
• Exposure to Lean Six Sigma (LSS) or process improvement
• University or college degree in accounting, finance, business preferred
  
  

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• Flexible work/life balance options
  
  

Job Skills

Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

120 WESTERN PKY:BEDFORD

City:

BEDFORD

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-05-16

Application Deadline:

2025-05-23

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com