Manager, Digital Channels

Vancouver Airport Authority; Canada; On-site; CAD 102,000 - 155,000; Full time

Job summary

The Vancouver Airport Authority is seeking a Manager, Digital Channels to oversee and innovate YVR's digital platforms. This role involves strategic ownership of web and mobile solutions, leading a team, and ensuring high standards in digital services. The ideal candidate will have extensive experience in digital innovation, especially in passenger-facing solutions, and will help position YVR as a leader in aviation technology.

Benefits

Generous vacation

Health benefits

Retirement matching

Wellness programs

Community engagement

Commuting support

Ongoing learning opportunities

Qualifications

• At least 10 years of leadership experience in digital innovation.
• Proven experience leading large-scale digital transformations.

Responsibilities

• Define and execute a multi-year digital platform strategy.
• Lead the technical delivery of mobile, web, and guest-facing systems.
• Build and mentor a multidisciplinary team.

Skills

Leadership

Digital Innovation

Agile

DevOps

Human-Centered Design

Education

Bachelor's degree in Computer Science

Master's degree

Tools

React

Angular

Flutter

Swift

Sitecore

WordPress

AWS

Azure

Job description

Position Overview

Reporting to the Director, Software Development & Digital Channels, the Manager, Digital Channels provides strategic technical ownership of YVR's public-facing digital platforms. This includes oversight of web, mobile, and real-time experience solutions that span the digital journey from curb to gate and beyond. Working closely with teams across the airport, this role leads the delivery of scalable, secure, and innovative technologies that elevate both the passenger experience and operational performance. You'll also play a role in the future commercialization of in-house innovations, helping to define and shape digital assets that may serve other airports or industry partners.

Key Responsibilities

• Define and execute a multi-year digital platform strategy to position YVR as a global aviation innovation leader.
• Lead the technical delivery of mobile, web, and guest-facing digital systems using Agile teams and modern DevOps practices.
• Shape the future of personalization, loyalty, and real-time information delivery across digital environments.
• Ensure digital solutions meet standards for security, accessibility, performance, and scalability.
• Oversee platform architecture and manage vendor partnerships across digital systems.
• Promote human-centered design, operational efficiency, and digital service excellence.
• Build and mentor a multidisciplinary team of developers, designers, analysts, and strategists.
• Represent YVR at external events, forums, and industry collaborations to showcase digital leadership.

Key Qualifications

• Bachelor's degree in Computer Science, Digital Media, Information Systems, or a related field; Master's preferred.
• At least 10 years of leadership experience in digital innovation, especially in passenger-facing solutions.
• Proven experience leading large-scale digital transformations in complex environments like aviation, transportation, retail, or hospitality.
• Strong knowledge of web and mobile frameworks (React, Angular, Flutter, Swift), CMS (Sitecore, WordPress), cloud platforms (AWS, Azure), and DevOps best practices.
• Experience with digital signage, wayfinding solutions, and operational technology integration.
• Certifications in Agile, Scrum, Enterprise Architecture, UX/UI Design, Project Management, or ITIL are preferred.

This role is primarily based at YVR offices, with occasional travel to industry events and forums. The position is open to both internal and external candidates, with internal applicants' previous performance considered.

As part of our recruitment process, shortlisted candidates may undergo an assessment.

Salary & Benefits

Salary Range: $102,880 to $154,320 annually, based on a 37.5-hour work week. An annual bonus of up to 15% may be awarded based on performance.

YVR offers extensive support for personal and professional development, including generous vacation, health benefits, retirement matching, wellness programs, community engagement, commuting support, and ongoing learning opportunities.

About YVR

YVR is more than an airport; it connects British Columbia to the world. We foster a culture of leadership and innovation, where your work makes a difference. We value flexibility and inclusivity, welcoming applicants from all backgrounds. For accessibility or application assistance, please contact us.