Computer Support Specialists

National Research Council Canada; Ontario; On-site; CAD 84,000 - 106,000; Full time

Job summary

A leading research organization is seeking Computer Support Specialists to provide IT support services. The role includes troubleshooting hardware and software, assisting users, and improving operational efficiency. Candidates should have a strong background in desktop support and related IT skills.

Benefits

Pension

Health Insurance

Dental Insurance

Disability Insurance

Life Insurance

Qualifications

• At least 3 years of experience providing desktop and technical support.
• Experience supporting Microsoft desktop operating systems (Windows 10 and 11).

Responsibilities

• Provide IT support services for distributed computers and audio-visual equipment.
• Assist IT team members in improving operational efficiency.

Skills

Problem-solving

Communication

Multitasking

Education

College diploma in Computer Science

Bachelor’s degree in Computer Science

High School diploma

Tools

Axios Assyst

Infoman

Altiris

Footprints

Job description

Language Requirements: Various linguistic profiles

Work Arrangements: Due to the nature of the work and operational requirements, this position requires full-time physical presence at the NRC work location identified.

Discover the possible

At the National Research Council (NRC), recently named one of Canada’s 2025 Top Employers for Young People, a 2025 Top Employer in the National Capital Region, and Forbes Canada’s Best Employers, anything is possible.

As Canada’s leading research and technology organization, our world-renowned research pushes the boundaries of science and engineering to make the impossible, possible. We explore new ideas through innovative research and help companies discover possibilities that impact Canada’s future and the world.

At the NRC, you’ll discover new possibilities. Our supportive workplace fosters a culture of creativity, welcoming fresh perspectives and innovation at all levels. We value teamwork and collaboration across multiple fields with the brightest minds to find creative solutions. Most importantly, you’ll discover what’s possible within you as you grow, make valuable contributions, and progress in your professional journey. From ground-breaking discoveries to a life-changing career, discover your possible at the NRC.

The Role

We are seeking Computer Support Specialists to support our Client Service Centre. The ideal candidate shares our core values of Integrity, Excellence, Respect, and Creativity.

As a Computer Support Specialist, you will work as part of the Field Support Team within the NRC-Client Service Centre (NRC-CSC), providing IT support services for distributed computers, mobile, and audio-visual equipment in Research Centres, Branches, and IRAP of NRC. Some centres may require support for servers and networking appliances. You will source, implement, and troubleshoot hardware and software services provided to clients.

You will also assist IT team members in improving operational efficiency, create, edit, and maintain documentation, support software, and provide IT assistance to users using desktop and management tools. Skills specific to research environments and corporate environments are valued.

Screening Criteria

Applicants must demonstrate the following criteria in their application for further consideration:

Education

• College diploma in Computer Science or a related field.
• Bachelor’s degree in Computer Science from a recognized university is considered an asset.
• Consideration may be given to candidates with significant experience and a High School diploma.
• For information on degrees and diplomas issued abroad, see Degree equivalency.

Experience

• At least 3 years of experience providing desktop and technical support to users locally and remotely in a Windows environment, including support for MS Office, TCP/IP, etc.
• Experience using service management applications to manage events, incidents, service requests, assets, and documentation of knowledge.
• Experience supporting Microsoft desktop operating systems (Windows 10 and 11), including imaging software.
• Experience installing, configuring, and maintaining desktop hardware, software, and peripherals.
• Experience supporting Linux and Mac OS is an asset but not required.
• Experience supporting servers/VMs and networking equipment is an asset but not required.

Condition of Employment

Reliability Status: Verification of background information over 5 years is required.

Language Requirements: Various linguistic profiles. Details on language requirements and self-assessment tests are available.

Assessment Criteria

• Ability to communicate effectively both orally and in writing according to the position’s language requirements.
• Problem-solving skills for troubleshooting IT devices.
• Knowledge of service management platforms such as Axios Assyst, Infoman, Altiris, Footprints, etc.
• Knowledge of ITIL core processes like Incident Management, Service Request Fulfillment, Knowledge Management, and Asset Management.
• Ability to multitask and prioritize effectively.
• Solid knowledge of Windows 10 and 11, MS Office, basic MAC OS, Linux, TCP/IP protocols.
• Analytical and conceptual ability (Level 2), results orientation (Level 2), self-development (Level 2).

Competency Profile: The NRC evaluates candidates using the Technology Support profile.

Compensation: From $84,807 to $105,949 per annum. NRC offers comprehensive benefits including pension, health, dental, disability, and life insurance, along with other supports for well-being.