Senior Customer Experience Associate - Beddington Square (30 Hours / Week)

Scotiabank; Calgary; On-site; CAD 40,000 - 80,000; Full time

Job summary

Join a forward-thinking organization as a Senior Customer Experience Associate, where you'll be the face of the branch, building strong customer relationships and delivering exceptional service. This role emphasizes meaningful conversations and supporting customers in achieving their financial goals. You'll thrive in a target-based environment, uncovering customer needs and promoting digital banking options. With a commitment to community impact and diverse opportunities for professional growth, this role offers a collaborative team environment and recognition for high performance. If you're eager to learn and succeed, this position is perfect for you.

Benefits

Competitive Compensation

Professional Growth Opportunities

Community Impact Commitment

Supportive Leadership

Internal Training

Recognition for High Performance

Qualifications

• Strong customer service skills and previous banking experience are preferred.
• Ability to promote digital banking options and provide financial advice.

Responsibilities

• Act as a lobby leader and assist customers with their needs.
• Identify sales opportunities and contribute to branch targets.

Skills

Customer Service Skills

Sales Experience

Technical Skills

Proactive Marketing

Financial Advice

Flexibility

Job description

Requisition ID: #

Join a purpose-driven, high-performing team committed to results.

About the role

Our Senior Customer Experience Associates are the face, character, and heart of our branches. At Scotiabank, we prioritize putting our customers first and helping them achieve their financial goals.

We seek an enthusiastic, driven individual who enjoys meaningful conversations and supporting others. As an essential member of the Canadian Banking Branch network, your responsibilities include:

1. Acting as a lobby leader; ensuring customers are appropriately triaged and assisted.
2. Contributing to branch targets by identifying and fulfilling sales opportunities, including opening accounts, fulfilling pre-approved credit opportunities, and processing GICs.
3. Nurturing long-standing customer relationships.
4. Sharing your technical knowledge by introducing clients to mobile banking applications and assisting them in managing their banking needs.

Is this role right for you?

In this role, you will:

1. Build strong customer relationships and deliver excellent service.
2. Uncover and address customer needs.
3. Explain complex concepts simply.
4. Demonstrate success in a target-based environment and contribute positively to a team.
5. Show eagerness to learn and succeed.

Skills and experience needed

We'd love to work with you if you:

1. Have strong customer service skills.
2. Are professional, friendly, and efficient.
3. Are available for flexible schedules.
4. Have experience with sales, proactive marketing calls, and providing financial advice.
5. Possess strong technical skills and can promote digital banking options.
6. Previous banking experience is a strong asset.

What’s in it for you?

Join a forward-thinking organization with:

1. A collaborative team of innovative thinkers.
2. Diverse opportunities for professional growth.
3. A commitment to community impact.
4. Recognition and rewards for high performance.
5. Supportive leadership and internal training.
6. Competitive compensation and benefits.

Location

Canada: Alberta: Calgary

About Scotiabank

We are a leading bank in the Americas, guided by our purpose: "for every future." We help our customers and communities succeed through a broad range of financial services.

We value diversity and are committed to an inclusive environment. If you need accommodations during recruitment, please inform our Recruitment team. Technical assistance is available upon request.

Applicants must apply online. We thank all for their interest; only selected candidates will be contacted for an interview.