Customer Service / Inside Sales Representative (On-Site)

Concentrix; Oshawa; On-site; Full time

Job summary

A leading company in Oshawa is seeking a Customer Service / Inside Sales Representative. This role involves handling inbound calls, providing excellent customer service, and upselling products. The company offers extensive training and career growth opportunities, alongside a supportive work environment.

Benefits

Paid training

Performance-based incentives

Employee referral bonus opportunities

Medical, dental, and vision insurance

Registered Retirement Savings Plan

Paid PTO and holidays

Health and wellness programs

Qualifications

• 1 year of customer service experience is beneficial.
• Proficiency in fast-paced multi-tasking.
• Eagerness to learn new technologies.

Responsibilities

• Handle inbound calls focusing on customer retention.
• Explain products and services to upsell and cross-sell.
• Assist in correcting billing concerns.

Skills

Customer Service

Multi-tasking

Computer Proficiency

Education

High School Diploma

Job description

The Advisor II, Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of selling products and services. This position is responsible for processing customer orders and sales; providing / receiving information; selling client products / service as well as providing basic customer service support.

Location : Oshawa , Ontario

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “ World's Best Workplaces ,” “ Happiest Employees ,” and “ Best Companies for Career Growth ” awards every year? Then a Customer Service / Inside Sales Representative position at Concentrix is just the right place for you!

As a Customer Service / Inside Sales Representative , you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned

WHAT YOU WILL DO IN THIS ROLE

As a Customer Service / Inside Sales Representative , you’ll :

• Handle inbound calls focusing on customer retention
• Explain products and / or services to up sell and cross sell to new and current customers
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Maintain basic knowledge of client products and services
• Assist in correcting billing concerns.
• Deliver expert customer experiences…with a smile.

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative role include :

• 1 year of customer service experience (Retail, Restaurant, and or Call Centre experience) is beneficial
• A High School Diploma (or equivalent)
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Computer proficiency (including knowledge of windows-based applications)
• The flexibility to work a minimum of a 40-hour work week. Currently, we are not hiring students.

WHAT’S IN IT FOR YOU

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with :

• 18.45 hourly
• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Registered Retirement Savings Plan; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• A modern, state-of-the-art office setting with advanced technologies and a great team

REIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”

Location : CAN Oshawa

Language Requirements :

Time Type :

Full time

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