Seamstress Tailor Ontario CA

David's Bridal; Ontario; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading company in the bridal industry is seeking a Customer Service and Alterations Associate in Ontario. The role involves providing exceptional service, managing customer interactions, and assisting with alterations. Ideal candidates will have retail experience and sewing skills, ensuring a five-star experience for customers. Join a diverse and inclusive team that values every individual!

Benefits

Referral bonus of $400 for each hired referral

Competitive hourly pay and team bonus

Qualifications

• 1-2 years retail experience in apparel or specialty store preferred.
• Prior sewing experience required, preferably in bridal or special occasion.
• Experience with computerized POS systems is a plus.

Responsibilities

• Welcome customers and manage customer flow.
• Explain alterations and assist stylists with sales.
• Ensure quality control of altered garments.

Skills

Customer Service

Problem Solving

Conflict Resolution

Manual Dexterity

Education

High school diploma or equivalent

Tools

Computerized POS systems

Job description

Job Description for Customer Service and Alterations Associate

Welcome all customers with genuine, friendly enthusiasm over the phone, virtual chats, and in person. Communicate clearly and adapt style to suit customers by problem solving, demonstrating excellent phone skills, and resolving conflict.

Use all systems to manage customer flow and deliver a five-star customer experience. Maintain all service levels by being prepared, welcoming, meeting needs, and supporting customers' emotional and practical needs, including operational checklist tasks.

Provide an exceptional service experience to multiple customers simultaneously and contribute to the store's achievement of Five-Star Customer Service. Proactively address customer concerns with confidence, knowing when to escalate and partner with the leadership team.

Partner with Alterations to explain how alterations can enhance dress fit for specific events, promoting all alteration services and personalization options. Assist stylists in closing sales by consulting on gown fit and customization.

Maintain store standards to support a flawless shopping experience and uphold the dress code policy. Greet and escort customers to and from alterations appointments.

Ensure quality control by inspecting all garments altered, steamed, or pressed before final delivery. Respond promptly to customer questions with product and service information, and build long-term relationships to exceed satisfaction and loyalty.

Manage inventory by processing special orders and ensuring merchandise quality. Ensure alteration pricing aligns with company standards. Manage all alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.

Resolve customer service issues swiftly and effectively, supporting all cash wrap behaviors and processing transactions accurately to ensure customers feel celebrated. Keep the alterations room clean and organized. Perform any additional duties assigned by store management.

Physical Demands

• Stand, walk, and sit for extended periods. Reach, climb stairs, stoop, kneel, crouch, or crawl. Bend, twist, and move throughout the store. Communicate effectively with customers.
• Use manual dexterity for POS terminals, counting money, steaming garments, sewing, and fittings.
• Lift up to 10 pounds. Visual acuity for close and distant vision, reading, and using electronic devices.

Qualifications

• High school diploma or equivalent.
• 1-2 years retail experience in apparel or specialty store preferred.
• Prior sewing experience required, preferably in bridal or special occasion.
• Experience with computerized POS systems is a plus.

Now that we’ve popped the question, please say “I do”.

Seasonal Benefits

• Referral bonus of $400 for each hired referral, with no limit.
• Competitive hourly pay and team bonus. Additional terms apply.

Love wins when love is for everyone! Our mission is to embrace diversity, equity, and inclusion, building a workforce as diverse as our customers. We encourage applications from all qualified candidates and accommodate persons with disabilities. Contact Human Resources for assistance.

Disclaimer: This job description highlights general responsibilities and is not exhaustive. Actual duties may vary. Compensation depends on various factors including location, experience, and internal policies.