Server

American Queen Voyages; Eastern Ontario; On-site; CAD 35,000 - 55,000; Full time

Job summary

An exciting opportunity awaits you as a Server with a dynamic team dedicated to providing unforgettable experiences on water. This role requires a blend of excellent customer service skills, knowledge of food and beverage, and the ability to thrive in a fast-paced environment. You will be responsible for ensuring guests enjoy their dining experience by providing timely and courteous service while maintaining a clean and organized dining area. Join a forward-thinking company that values teamwork, creativity, and respect, and be part of a culture that aims to deliver amazing experiences for all guests. If you have a passion for hospitality and a commitment to excellence, this position is perfect for you.

Benefits

Competitive Wage

Retention Bonus - up to $500.00

Complimentary Cruise Tickets

Crew Recognition Awards

Crew Referral Program - up to $200.00

Paid Training

Qualifications

• 3+ years in high-volume restaurant preferred.
• Smart Serve Certification and Safe Food Handling Certificate preferred.

Responsibilities

• Provide exceptional hospitality to guests and coworkers.
• Manage timely execution of food and beverage service.

Skills

Customer Service

Time Management

Knowledge of Food & Beverage

Interpersonal Skills

Stress Management

Education

O.S.S.D. or equivalent

Tools

Point-of-Sale System

Job description

City Experiences is seeking a Server for our City Cruises operation in Gananoque.

About You:

This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

About the Opportunity:

The Server is proficient in their knowledge of common food & beverage sales goods. They are technically competent in time management, offering timely service with a hospitable and cordial demeanor towards guests. The crew member manages stress well in a fast-paced environment, treating guests and co-workers with kindness. The server will be aware of menu offerings, the vessel schedule & embarkment times, dining periods, special events, Ivy Lea offerings, and is knowledgeable about the local attractions. The successful candidate will personally contribute to the unforgettable guest experience by way of exceptional care for food & beverage, being respectful of decisions made by direct supervisors, being favorably viewed by their peers, and being swift and efficient in the execution of their assigned duties.

Crew Benefits:

• Competitive Wage
• Retention Bonus - up to $500.00!
• Complimentary Cruise Tickets & Uniforms
• Crew Recognition Awards
• Crew Referral Program - up to $200.00 per referral
• Crew Events
• Paid Training

Essential Duties & Responsibilities:

• Provide amazing hospitality to guests and coworkers as prescribed in our RESPECT Service System.
• Reports to work on time and for all scheduled shifts, clocking in and out appropriately, in conjunction with managing personal break time appropriately.
• Understands and follows all policies and procedures relating to the crew’s role within the company.
• Maintains uniform in conjunction with a neat, clean, and well-groomed appearance in compliance with appearance standards.
• Proficient knowledge of all City Cruises Gananoque & Ivy Lea experiences and menu offerings.
• Is aware of vessel schedule, embarkment periods, local attractions, upcoming events, and entertainment to prepare for peak dining periods.
• Good understanding of common allergies, preferences, and religious dining restrictions.
• Takes responsibility for assigned table section by way of daily check-in with on-duty supervisor, table preparedness, and general cleanliness of restaurant environment.
• Acknowledges and greets guests politely, in a timely fashion upon arrival.
• Accurately takes orders and enters them into the point-of-sale system, following all recipes as set out by the Food & Beverage Manager.
• Manages timely execution of order taking, beverage service, food service, and payment, ensuring guests are satisfied with their experience.
• Accurately collects payment from guests for purchases, issues change, and receipts as required, honoring all policies set out by the management team regarding payment methods, voids, refunds, and discounts.
• Participates in the celebration and entertainment experience of the guest.
• Sets up and breaks down dining room and service stations as prescribed by management team; this requires movement of dining and patio furniture.
• Assists in routine cleaning of dining room/patio, including daily cleaning of equipment, preparation stations, stock rooms, staff areas, staff washrooms, mopping floors, polished cutlery, and all required checklists.
• Maintains the cleanliness and safety of all common areas and service stations, reporting any concerns to the appropriate supervisor.
• Responsible for knowing, understanding, and practicing all City Cruises Gananoque policies and procedures.
• Any other duties as assigned by the manager or supervisor on duty.

Requirements & Qualifications:

• O.S.S.D. or equivalent as recognized by the Ministry of Education.
• Three (3) years of experience in a high-volume restaurant preferred.
• Smart Serve Certification required.
• Safe Food Handling Certificate preferred.
• Energetic, enthusiastic, and self-directed personality is essential.
• Will be closely supervised; accepts all training and guidance on a continuous basis. Passes along best practices and techniques to fellow crew members.
• Strong verbal, written, and interpersonal skills. Knowledge of another language in addition to English is an asset.
• Must be able to effectively understand and convey written and verbal information to guests and coworkers.
• Must possess a service orientation – actively looking for ways to help others.
• The nature of the work may be strenuous, and the work environment may be warm. Will work for extended periods of time without sitting.
• Required to lift furniture and other heavy items such as tables and chairs, up and down stairs.
• Ability to work flexible hours and shifts which may include early mornings, late nights, weekends, and holidays.
• Will be required to be available for work on all weekends during July & August including major holidays.
• Ability to reach, bend, stoop, wipe, push, pull, move or lift up to 35 pounds (16 kilograms).
• Non-slip footwear is required to ensure safety in the workplace. Crew members must wear appropriate non-slip shoes during shifts.
• If required, wear additional assigned Personal Protective Equipment (PPE) (i.e. gloves, weather-appropriate dress attire, sun protection).

About Us:

City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

The RESPECT Service System embodies City Experiences’ mission, vision, values, and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

City Experiences is proud to be an Equal Employment Opportunity employer. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of harassment and/or discrimination of any type, including but not limited to discrimination and/or harassment based upon race, citizenship, place of origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, genetic characteristics, receipt of public assistance, and record of offences.

City Experiences' employment and workplace decisions will be based on company needs, job requirements, and individual job qualifications and skills. City Experiences will comply with provincial and federal legislation relating to equal employment opportunities and employment equity.