Store Assistant Manager (H)

Pet Valu; Moncton; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading pet retail company is seeking an Assistant Store Manager in Moncton. This role involves coaching a team to deliver excellent customer service and managing store operations. The ideal candidate will have a passion for pet care, strong management skills, and a commitment to fostering a positive shopping experience.

Benefits

Management training

Employee discounts

Competitive wages

Paid benefits

Pet-oriented career-building environment

Qualifications

• Minimum of 2 years customer service and retail store management experience.
• Outgoing and friendly personality with strong customer service skills.
• Ability to work scheduled hours, including weekends and evenings.

Responsibilities

• Manage a team of employees including recruiting, scheduling, training, and supervising.
• Ensure customer service standards are met by staff.
• Coordinate administrative activities like inventory management and store audits.

Skills

Customer service

Team management

Sales techniques

Communication

Tools

POS systems

Job description

Location: Moncton, New Brunswick

Job Description

The Pet Valu family of stores includes Pet Valu, Paulmac's Pet Food, Bosley's, Tisol, and Total Pet. Together, we are one of the largest retail operations in North America dedicated to providing families with food and supplies for dogs, cats, companion birds, wild birds, fish, reptiles, and small animals.

All of our stores are dedicated to helping local pets in need. We partner with local shelters, rescues, and charities for adoption events, in-store adoption (select stores only), pet food bank programs, and through our national donation drives and fundraising campaigns.

At Pet Valu, we're Pet Experts and pet lovers, too.

Job Overview

As an Assistant Store Manager, you will coach and develop your store team to deliver world-class service to all customers and help Pet Parents find the right nutrition and solutions for their pets. You will be part of a passionate team of Pet Experts and enjoy the perks of helping Pet Parents every day. If you're enthusiastic about learning and growing with one of the top pet retailers in North America, this position is for you!

What You Get

• Management training
• Product knowledge
• Employee discounts
• Competitive wages
• Paid benefits
• Pet-oriented career-building environment

What You Do

• Ensure customer service standards are met by staff; maintain courteous relationships within the community (e.g., Humane Society)
• Manage a team of employees including recruiting, scheduling, training, assigning tasks, supervising, and coaching
• Ensure staff adhere to operational standards and procedures set at the corporate level
• Coordinate administrative activities like order placements, inventory management, store and safety audits, minor repairs, and corporate paperwork
• Coordinate efforts of store staff to achieve business results
• Perform other duties as required

What You Bring

• Minimum of 2 years customer service and retail store management experience
• Enthusiasm for learning and growth in the pet care industry
• Outgoing and friendly personality with strong customer service skills
• Ability to work scheduled hours, including weekends and evenings
• Reliable transportation to and from the store
• Ability to observe and coach employees, providing feedback on sales techniques and customer service
• Capacity to understand and escalate inter-team conflicts when necessary
• Working knowledge of POS systems
• Ability to lift 50 lbs repetitively
• Industry experience is an asset