Keyholder

Torrid; London; On-site; CAD 35,000 - 55,000; Full time

Job summary

Join a dynamic and inclusive team at a leading fashion retailer as a Keyholder. In this role, you will play a crucial part in ensuring a memorable shopping experience for customers while supporting the management team in daily operations. With a focus on achieving company objectives and fostering customer loyalty, you will lead by example and inspire your team to excel. This position offers the chance to be part of a forward-thinking company that values diversity and empowerment, making it an exciting opportunity for those passionate about retail and fashion. Flexibility, adaptability, and a keen eye for trends will be key to your success in this vibrant environment.

Benefits

Flexible schedules

50% Associate discount

Monthly bonus potential

Mental health resources

Employee stock purchase program (ESPP)

Qualifications

• Proven retail management experience with a focus on customer service.
• Ability to lead teams and achieve sales performance goals.

Responsibilities

• Support store management in daily operations and achieving KPIs.
• Provide excellent customer service and foster loyalty.
• Act as Manager on Duty when store management is absent.

Skills

Retail Management Experience

Customer Service Skills

Sales Performance

Multitasking

Adaptability

Fashion Awareness

Job description

At Torrid, we celebrate every shape, every size, and every curve of our customer. Our Torrid stores offer an exciting, one-of-a-kind, amazing experience for not just our customers, but our employees. We're committed to cultivating a welcoming, inclusive and diverse culture driven by a focus on open dialogue, empowerment, recruiting, training & development and retention. We believe inclusion of diverse backgrounds and perspectives is fundamental to our success.

As a Keyholder, you'll be responsible for providing support and assistance to the store management team through performing daily store opening and closing operations while providing an amazing shopping experience for our customers.

What You'll Do:

• In partnership with management team, ensure store is achieving company objectives and KPI goals
• Set the example for The Torrid Connection through selling skills and customer service, ensuring the team is providing a shopping experience that will encourage positive customer connections and loyalty
• Support management team in implementing merchandise strategies while also providing a clean, consistent, and inviting store environment that inspires customers to shop
• Perform register functions while using your sales, promotion and product knowledge to drive add-on sales
• Assumes responsibility of all store operations when Store Management is out of the store as acting Manager on Duty
• Ability to work a flexible schedule inclusive of holidays, nights and weekends

What You'll Need:

• Previous specialty/apparel retail management experience preferably in a similar role with proven ability to lead teams to success and proven sales performance
• Ability to multitask in a fast-paced environment while also being committed to creating an amazing customer experience
• Retail and fashion are always changing, so flexibility and ability to adapt to any situation, the environment, challenges, job duties, and work schedules are pillars to your success
• Be fashion-focused and stay on top of current trends

Physical Requirements

• Able to stand and walk around during scheduled shifts
• Able to pack and unpack shipments, arrange and move store fixtures and move packages weighing up to 50 lbs
• Able to reach for merchandise using the ladders, step stool, merchandise retrieving pole, shoe pole, etc.

What You'll Get:

We offer a comprehensive package of benefits to employees, which depending on eligibility may include:

• Flexible schedules
• Associate discount 50%
• Monthly bonus potential
• Mental health resources
• Employee stock purchase program (ESPP)

The job posting is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change.

We are a proud Equal Opportunity Employer and will not discriminate based on race, ancestry, colour, sex, sexual orientation, gender identity, place of origin, age, disability or any other protected status. Torrid has policies regarding accommodations for applicants and employees with disabilities.