Release of Information Clerk (Fraser Health Sites)

Providence Health Care; British Columbia; On-site; CAD 60,000 - 80,000; Full time

Job summary

Join a compassionate and innovative healthcare organization as a Release of Information Clerk. This role involves managing clinical information requests, ensuring compliance with policies and legislation. You will be part of a dedicated team that values professional growth and development. With state-of-the-art facilities opening soon, this is an exciting opportunity to contribute to healthcare excellence in British Columbia. If you have strong communication skills and a passion for patient care, we encourage you to apply and be part of a team committed to making a difference.

Benefits

Opportunities for professional development

State-of-the-art facilities

Competitive salary

Qualifications

• Completion of Grade 12 and courses related to release of information.
• Two years of recent, related experience or equivalent education.

Responsibilities

• Perform duties related to the release of clinical information.
• Maintain records using a computerized system and manage files.

Skills

Effective communication skills

Knowledge of medical terminology

Ability to operate related equipment

Organizational skills

Typing speed of 40 words per minute

Education

Grade 12

Courses related to release of information

Job description

Position Salary

The salary range for this position is CAD $28.01/Hr.

Join Our Team

The Providence Health Care’s Health Information Management Administration team is hiring! Learn more about the Health Information Management team, check us out here.

We acknowledge that Providence Health Care & the new St. Paul’s Hospital site is located on the traditional, ancestral, and unceded territory of the Coast Salish Peoples, including the territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.

What does the Health Information Management team do?

Health Information Management (HIM) is a leader in the collection, storage, and distribution of patient information within British Columbia. Our dedicated team of professionals are some of the first points of contact at health organization sites. As a consolidated Lower Mainland department of Providence Health Care, HIM has staff at about 40 geographically dispersed locations across Fraser Health, Providence Health Care, Provincial Health Services Authority, and Vancouver Coastal Health. Approximately 1,450 staff work in areas such as Registration, Records Management, Transcription Services, Health Information Exchange, and Coding. Additional Corporate Services include Strategic Planning, Projects & Business Optimization, Culture & Communications. There is room for growth and development, and we aim to support our teams to flourish.

What You'll Do

The Release of Information (ROI) Clerk performs duties related to the release of clinical information in accordance with policies, procedures, legislation, and standards. Responsibilities include retrieval, severing, photocopying/scanning, electronic/paper distribution of healthcare documentation/reports, and responding to requests regarding confidentiality and release policies. Attends to legal requests for personal information and other related requirements.

Sites We Are Recruiting for

We are recruiting across all Fraser Health Sites, so please indicate your preference in the screening questions when applying.

Education and Skills

• Grade 12, successful completion of courses related to release of information, and two (2) years of recent, related experience or an equivalent combination of education, training, and experience.
• Effective communication skills both verbally and in writing.
• Knowledge of medical terminology.
• Ability to operate related equipment and organize work efficiently.
• Physical ability to perform duties and keyboard at 40 words per minute.

Candidates for casual opportunities must have open availability. If you are hesitant or unsure if you meet the requirements, apply anyway. We are constantly seeking great applicants who fit our culture at PHC.

Benefits

• Competitive salary as per the FBA Collective Agreement, $28.10/hour
• Opportunities for professional development and growth
• State-of-the-art facilities at the new St. Paul’s Hospital and health campus, opening in 2027, designed to address future health needs and lead innovations in care, research, and teaching.

Your Day to Day

• Answer inquiries regarding requests for patient/client information by reviewing medical records and determining information to release.
• Maintain and update release of information records using a computerized system; enter request details and provide statistical reports as needed.
• Perform record processing functions such as verifying patient information, managing files, merging duplicates, and filing.
• Handle clerical duties including answering phones, transferring calls, taking messages, and managing records and supplies.
• Assist in updating procedure manuals and participate in the department’s Continuous Quality Improvement Program.

Who We Are

Providence Health Care is one of the largest faith-based healthcare organizations in Canada, committed to compassionate, socially just, and innovative care. With a history of 129 years, Providence is renowned for research, teaching, and care, with a strong focus on social justice and reconciliation with Indigenous Peoples.