Educator | West Edmonton Mall

lululemon; Edmonton; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading performance apparel company is seeking an Educator at West Edmonton Mall. This part-time role focuses on providing exceptional customer service and product education. Candidates should possess strong teamwork skills, be legally eligible to work in Canada, and be available for a flexible schedule. Company offers competitive pay and benefits, including health and wellness programs.

Benefits

Extended health and dental benefits

Paid time off

Company matching for savings and retirement plans

Generous employee discount

Fitness & yoga classes

Extensive development course offerings

Qualifications

• Must be legally authorized to work in Canada.
• Must be at least 18 years old.
• Must have a flexible schedule including evenings and weekends.

Responsibilities

• Interact with guests to ensure a great experience.
• Provide product education and facilitate seamless transactions.
• Maintain a clean and safe store environment.

Skills

Guest Experience

Collaboration and Teamwork

Inclusion & Diversity

Integrity / Honesty

Self-Awareness

Enthusiasm

Education

High school diploma, GED, or equivalent

Job description

Overview

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Who We Are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we\'re in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

Job Summary

The Educator role is the foundation of our success as an organization. Educators are experts in creating world-class customer service, or guest experience, in our retail stores. They are responsible for engaging and connecting with our guests, sharing top-quality product education, and speaking authentically about our community and culture.

Key Responsibilities

Guest (i.e., Customer) Experience

• Interact with guests to ensure a great guest experience in a manner that values guests’ time.
• Assess guests’ needs to provide customized, effective purchase and return solutions and support.
• Provide technical product education by articulating the value and benefit of the product.
• Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs (e.g., buy online / pickup in store, phone sales, and ship from store options) according to company standards.
• Move dynamically on the floor to continuously engage with guests and attend to guest or store needs.
• Receive guest feedback and partner with store leadership to take appropriate action and “make it right” for guests.

Working With Others

• Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
• Establish supportive and productive relationships with all team members.
• Collaborate with team members to ensure optimal guest experience and support store operations.

Operations

• Perform product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to company standards.
• Use in-store technology to support store operations and provide positive guest experiences.
• Perform cleaning tasks as needed throughout the shift to maintain the luxury environment of the store.
• Understand and adhere to people safety policies and procedures to maintain a safe work environment.
• Perform work in accordance with applicable policies, procedures, and laws or regulations.

Key Skills & Core Values You Bring

• Inclusion & Diversity: Creates / supports an inclusive environment that values / celebrates differences
• Integrity / Honesty: Behaves in an honest, fair, and ethical manner
• Guest Experience: Enjoys working and connecting with, understanding, and helping guests
• Personal Responsibility: Accepts responsibility / accountability for actions; is dependable
• Self-Awareness: Is aware of how words or actions may be perceived by or affect others
• Collaboration and Teamwork: Works productively with others to achieve goals; seeks diverse perspectives
• Enthusiasm: Is enthusiastic about one’s own work; looks for ways to make work fun and engaging

Job Requirements

Eligibility

• Must be legally authorized to work in the country in which the store is located
• Must be 18 years of age or older
• Must have proof of the Right to Work and evidence relating to associated local legislative requirements (EMEA only)
• Must have the ability to travel to assigned store with own transportation methods

Availability

• Willing to work a flexible schedule including evenings, weekends, and holidays

Other Willingness Requirements

• Willing to work in an environment with bright lights and loud music
• Willing to move through a store for most of a shift to help guests and accomplish work
• Willing to move boxes weighing up to 30 lbs (13.6 kg)
• Willing to work as part of a team and also complete some work independently

Job Assets (i.e., nice to have; not required)

• Education: High school diploma, GED, or equivalent

In keeping with our mission, please connect with us at [e-mail] if you have questions about how your unique abilities may translate to the requirements for this role, with or without a reasonable accommodation. In your email, please include the position title, the location of the position and the nature of your question or request.

Compensation & Benefits

Base Pay Range: 20.25 - 23.30 per hour, subject to minimum wage in the location

Target Bonus: 2.00 per hour

Total Target Base Pay Range: 22.25 - 25.30 per hour

lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our offerings, employees in this position are eligible for our competitive bonus program, subject to program eligibility requirements.

At lululemon, investing in our people is a top priority. We strive to be the place where inclusive leaders develop and enable all to be well, with total rewards including development, wellbeing, and growth opportunities.

• Extended health and dental benefits, and mental health plans
• Paid time off
• Company matching for savings and retirement plans
• Generous employee discount
• Fitness & yoga classes
• Parenthood top-up
• Extensive catalog of development course offerings
• People networks, mentorship programs, and leadership series

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

Accommodation Note (Français)

Conformément à notre mission, n'hésitez pas à nous contacter à [e-mail] si vous avez des questions sur la manière dont vos compétences uniques peuvent correspondre aux exigences de ce poste, avec ou sans accommodement raisonnable. Dans votre courriel, indiquez le titre du poste et le lieu.

Rémunération et avantages sociaux (Français)

Rémunération de base et avantages présentés en français peuvent être similaires au texte anglais ci-dessus et visent à fournir une traduction et clarification pour les candidats francophones.

Notes Finales

Seniority level: Entry level

Employment type: Part-time

Industry: Retail

Location: West Edmonton Mall, Edmonton, AB